David DeVuyst
Bullard,Texas
Summary
Dynamic sales and service professional with a proven track record at EAG Ford, excelling in customer service leadership and effective team management. Achieved top performer status by cultivating strong client relationships and consistently exceeding sales targets. Skilled in analytical problem-solving and dedicated to enhancing customer satisfaction through proactive communication and tailored solutions.
Overview
15
15
years of professional experience
Work History
Sales Agent
EAG Ford
08.2024 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Ford products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Achieved top performer status within the company due to consistent high sales numbers.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
Service Manager
JD Byrider
06.2024 - 08.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Service Advisor
Patterson Nissan
02.2024 - 05.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Owner
East Texas Direct Auto
01.2019 - 01.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Owner/Wholesaler
DeVuyst Auto Consulting LLC
01.2013 - 01.2019
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Service Manager
Tyler Mitsubishi
02.2010 - 01.2013
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Skills
- Optimistic mindset
- Effective team leadership
- Effective multitasking
- Analytical problem-solving
- Client support
- Analytical reasoning
- Trustworthy and diligent
- Customer service leadership
- Effective time management
Timeline
Sales Agent
EAG Ford
08.2024 - Current
Service Manager
JD Byrider
06.2024 - 08.2024
Service Advisor
Patterson Nissan
02.2024 - 05.2024
Owner
East Texas Direct Auto
01.2019 - 01.2024
Owner/Wholesaler
DeVuyst Auto Consulting LLC
01.2013 - 01.2019
Service Manager
Tyler Mitsubishi
02.2010 - 01.2013
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