David Diaz
Miami,FL
Summary
Resourceful Cargo Supervisor known for high productivity and efficient task completion. Specialized in logistics management, team leadership, and safety compliance to ensure smooth operations. Excel in time management, problem-solving, and communication skills, leveraging these abilities to meet tight deadlines and coordinate effectively with diverse teams.
Overview
13
13
years of professional experience
Work History
Cargo Runner Supervisor
Eulen America
Miami, FL
03.2019 - Current
- Ensured compliance with safety regulations and company policies for cargo operations.
- Performed regular inspections of equipment used for transporting goods; performed preventive maintenance when necessary.
- Prepared reports on all cargo movements within assigned area of responsibility.
- Investigated any reported incidents involving damaged or lost shipments in order to determine root cause.
- Verified paperwork accompanying each shipment before it was processed for delivery.
- Loaded cargo onto aircraft using forklifts and other equipment.
- Checked incoming shipments against manifests ensuring accuracy of contents received versus what was ordered and expected.
- Maintained a safe working environment by adhering to company safety standards and reporting any hazards immediately.
Senior Service Desk Analyst
Visa
Miami, FL
10.2011 - 02.2019
- Resolved escalated service requests in a timely manner.
- Monitored system performance to identify potential issues before they become problems.
- Provided feedback on emerging technologies that could benefit the organization.
- Maintained user accounts by creating, deleting or modifying as needed.
- Performed troubleshooting on operating systems, hardware components and network connections.
- Ensured compliance with SLAs through regular audits.
- Trained junior staff members on best practices for resolving customer inquiries.
- Coordinated with vendors to resolve complex technical problems quickly and efficiently.
Skills
- Equipment Inspection
- Deliveries of materials
- Injury Prevention
- Heavy Lifting
- Administrative tasks
- Special projects
- Error identification
- Strength training
- Customer Service
- Incident Management
- Rule Enforcement
- Route Planning
- General Maintenance
- Emergency Response
- Routine Vehicle Maintenance
Timeline
Cargo Runner Supervisor
Eulen America
03.2019 - Current
Senior Service Desk Analyst
Visa
10.2011 - 02.2019