Daniel Williams
Buffalo,NY
Summary
Highly skilled and versatile professional with a robust background spanning many industries. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced in warehousing, customer service, banking, collecting debts, and leading teams. Eager to further develop skills with a new opportunity.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Niagara Restitution Services
01.2024 - 04.2024
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Maintained high volume of calls and met demands of busy and productive group.
Maintenance Technician
Buffalo Public Schools
07.2023 - 12.2023
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
Sanitation Worker
Rosina Foods
02.2022 - 07.2023
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Trained new team members by relaying information on company procedures and safety requirements.
Sanitation Specialist
Sonwil
02.2019 - 01.2022
- Collected, sorted, and disposed of garbage and recycling from production work areas
- Adhered to all safety and handling guidelines, following MSDS protocols for proper handling and storage of hazardous materials.
- Acted as team lead on the shift, guiding employees and delegating tasks.
Customer Support Representative
AT&T
02.2017 - 01.2019
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues
- Connected with customers to address questions and resolve issues through phone and email.
- Trained new employees on systems and ran the floor, acting as liaison between customers and employees.
Front Desk Agent
Super 8 Hotel
08.2015 - 01.2017
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies
- Established relationships with customers to encourage payment of delinquent accounts.
Collections Specialist
Prince Parker & Associates Inc.
10.2009 - 07.2015
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Established relationships with customers to encourage payment of delinquent accounts.
Collections Specialist
Capital Management
07.2007 - 08.2009
- Assisted in implementing procedures and policies to facilitate timely payments
- Established relationships with customers to encourage payment of delinquent accounts.
Mortgage Underwriter
MDMC
05.2005 - 06.2007
- Reviewed appraisals and title documents to verify accuracy and completeness
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
Professional Banking Associate
ICT Group
09.1996 - 01.2004
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner
- Assisted customers with banking needs and inquiries.
Professional Banking Associate
Marine Midland Bank/HSBC
03.2001 - 06.2003
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due
- Cross-sold credit cards, loans and other bank products.
Education
Certificate of Completion Real Estate -
Buffalo School of Real Estate
Buffalo, NY06.2004
Certificate of Completion Computer Networking -
Eoc
Buffalo, NY06.1997
High School Diploma -
Burgard Vocational High School
Buffalo, NY06.1994
Skills
- Verify Agreements
- Microsoft Office
- Debt-To-Income Ratios
- Customer Accounts Management
- Bank Product Marketing
- Analytical and Critical Thinking
- Collections
- Terms Review and Enforcement
- Service Quality Standards
- Resolving Issues
- Guest Services
- Environmental Compliance
- Training Employees
- Supervising
Timeline
Customer Service Representative
Niagara Restitution Services
01.2024 - 04.2024
Maintenance Technician
Buffalo Public Schools
07.2023 - 12.2023
Sanitation Worker
Rosina Foods
02.2022 - 07.2023
Sanitation Specialist
Sonwil
02.2019 - 01.2022
Customer Support Representative
AT&T
02.2017 - 01.2019
Front Desk Agent
Super 8 Hotel
08.2015 - 01.2017
Collections Specialist
Prince Parker & Associates Inc.
10.2009 - 07.2015
Collections Specialist
Capital Management
07.2007 - 08.2009
Mortgage Underwriter
MDMC
05.2005 - 06.2007
Professional Banking Associate
Marine Midland Bank/HSBC
03.2001 - 06.2003
Professional Banking Associate
ICT Group
09.1996 - 01.2004
Certificate of Completion Real Estate -
Buffalo School of Real Estate
Certificate of Completion Computer Networking -
Eoc
High School Diploma -
Burgard Vocational High School
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