David Dietz

911 Emergency Dispatcher

Lewisville Police and Fire Department

03.2024 - Current

Questioned callers to determine nature of problems and locations to direct type of response needed.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Read system maps and caller information, and documented details in system.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Routed calls to police, fire, and ambulance service to meet individual call needs.
Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
Collaborated with supervisors to identify areas of improvement within departmental procedures, leading to enhanced operational efficiency.
Assisted in the development of new training programs for incoming 911 Emergency Dispatchers to enhance performance levels.
Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.