DAVID DIFRUMOLO
Somerville,MA
Summary
IT Operations Specialist with a B.S.. in Computer Science and extensive experience in multi-location healthcare IT operations. Proficient in Tier 2 support, network management, and troubleshooting specialized EMS technology, collaborating effectively with users, leadership, and vendors to ensure system reliability and performance.
Overview
7
7
years of professional experience
Work History
IT Operations Specialist
Armstrong Ambulance
Arlington, MA
10.2024 - Current
- Delivered Tier 2 IT support for employees across multiple locations, resolving hardware, software, network, and system issues.
- Support network infrastructure including FortiGate firewalls, switches, wireless access points, and connectivity equipment.
- Troubleshoot Windows computers, applications, network connections, printers, and other IT issues.
- Provide technical support to company leadership and employees, including more complex issues requiring research and vendor assistance.
- Supported specialized EMS technology including ZOLL systems and rugged ambulance computers, ensuring operational readiness of communications equipment and mobile connectivity.
- Assisted in deploying and configuring computers, software, and network equipment, enhancing technology integration throughout the organization.
- Work with vendors on technical issues, system upgrades, equipment replacements, and technology deployments.
Clinical Assistant
Winchester Hospital
Winchester, MA
05.2019 - 10.2024
- Collaborated with healthcare professionals to deliver high-quality patient care.
- Facilitated effective communication among healthcare staff to support nurses and physicians in delivering quality patient care.
- Trained new staff on clinic protocols and procedures, enhancing compliance and operational efficiency.
- Coordinated patient transportation across 14 hospital departments, ensuring timely service amidst multiple requests and shifting priorities.
IT Desk Support Intern
Ultimate Kronos Group (UKG)
Lowell, MA
05.2022 - 09.2022
- Provided technical support to UKG employees through ServiceNow, phone, and email.
- Troubleshot HR and payroll application issues and assisted employees with technical problems.
- Managed support tickets in CRM software, ensuring timely updates and resolution tracking.
- Created reports and visualizations from ServiceNow data to enhance issue resolution insights.
Education
B.S. - Computer Science
University of Maine
Oroono, ME05-2023
Skills
- System deployment
- Network troubleshooting
- Network protocols
- Wi-Fi technologies
- Mobile connectivity solutions
- System deployment
- System integration
- IT asset management
- Operations oversight
- Vendor relations
- Documentation skills
- System integration
PROJECTS
Personal Network & Infrastructure Lab, Built a home lab focused on networking, virtualization, and system administration using managed networking equipment and Proxmox., Use the environment to practice Windows administration, remote access, networking, virtualization, and troubleshooting.
Timeline
IT Operations Specialist
Armstrong Ambulance
10.2024 - Current
IT Desk Support Intern
Ultimate Kronos Group (UKG)
05.2022 - 09.2022
Clinical Assistant
Winchester Hospital
05.2019 - 10.2024
B.S. - Computer Science
University of Maine