David DiMatteo
Madison,NH
Summary
Dedicated professional with extensive experience in customer service and staff management. Demonstrated success in improving member satisfaction through strategic communication and event planning. Proven track record of fostering positive relationships and enhancing team performance.
Overview
38
38
years of professional experience
Work History
Clubhouse Manager
Indian Mound Golf Club
Center Ossipee, New Hampshire
07.2024 - Current
- Managed daily operations of the clubhouse, including scheduling staff, ordering supplies, and ensuring compliance with health codes.
- Oversaw daily operations of clubhouse facilities, ensuring smooth service delivery and member satisfaction.
- Supervised staff to ensure excellent customer service and support.
- Coordinated planning and execution of tournaments and member functions, enhancing engagement and community involvement.
- Planned and executed special events at the clubhouse, including golf tournaments and barbecues, fostering camaraderie among members.
- Managed inventory of supplies and equipment in the clubhouse.
- Handled customer payments using point-of-sale systems.
- Assisted with marketing efforts to promote services offered by the clubhouses.
- Maintained accurate records of all purchases made by the club members or guests.
- Provided first aid to individuals during emergency situations.
Licensed Water Operator
Simply Water
Glen, New Hampshire
06.2020 - 06.2024
- Operated water treatment facilities to ensure compliance with safety standards.
- Monitored water quality through regular testing procedures to ensure safety and compliance.
- Maintained equipment and performed routine inspections for optimal performance.
- Maintained and calibrated chemical feed systems, pumps, valves, and meters to ensure optimal performance of the water distribution system.
- Monitored SCADA for alarms or malfunctions in the water distribution system.
- Coordinated with local agencies to ensure regulatory compliance and accurate reporting.
- Conducted daily inspections of the facility's equipment and reported any issues to management.
- Responded to plant emergencies and equipment breakdowns by contacting appropriate supervisors and adhering to protocols.
- Assisted with preparing reports on plant operations such as chlorine residuals, flow rates.
- Participated in training sessions to stay up-to-date on new technologies used in modern water treatment plants.
- Assisted with sewer line installations and inspections.
Assistant Manager
Lucy Hardware
Intervale, New Hampshire
03.2014 - 03.2020
Farmstand Manager
Sherman Farm
Center Conway, New Hampshire
08.2011 - 02.2014
- Supervised daily operations, ensuring adherence to safety standards and fostering a safe work environment.
- Managed inventory levels, maintaining product availability while effectively reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Trained staff on operational procedures and best practices for efficiency.
- Implemented process improvements to enhance overall operational performance.
- Monitored staff performance and addressed issues.
- Enforced customer service standards, resolving issues to maintain high-quality service and customer satisfaction.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Assistant Store Manager
Lucy Hardware
Intervale, New Hampshire
08.2004 - 08.2011
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Resolved customer inquiries and issues to enhance satisfaction and loyalty.
- Implemented loss prevention strategies that reduced theft incidents.
- Trained new employees on store policies and customer service standards.
- Collaborated with team members to maintain a clean and organized store environment.
- Managed daily cash handling procedures and ensured accurate reconciliations.
Police Officer
Town of Bartlett NH
Bartlett, New Hampshire
01.2003 - 07.2004
- Enforced laws and regulations to maintain public safety and order.
- Responded promptly to emergency calls, ensuring assistance was provided efficiently.
- Diffused active disturbances using de-escalation techniques and compassion to ensure public safety.
- Engaged with community members to foster trust and enhance crime prevention initiatives.
- Prepared detailed reports on incidents, arrests, and investigations to support accountability and transparency.
- Crafted incident reports to document events accurately.
- Participated in ongoing training sessions to stay updated on law enforcement practices.
- Provided security at public events such as parades, concerts, or sporting events.
Manager then Owner
Ricks's Golf USA then Dave's Golf Shop
North Conway, New Hampshire
11.1994 - 11.2002
- Managed daily operations of golf retail environment, ensuring exceptional customer service and satisfaction.
- Oversaw budgeting and financial management, maintaining fiscal responsibility and supporting business growth.
- Developed and implemented promotional strategies that increased foot traffic and strengthened engagement with local golf community.
- Trained staff on product knowledge and effective sales techniques for enhanced performance.
- Coached, mentored and trained team members in order to improve their job performance.
- Oversaw scheduling and staff assignments to ensure adequate coverage during peak hours.
- Conducted regular staff meetings to communicate updates, goals, and best practices effectively.
- Coordinated inventory management and restocked merchandise to maintain store presentation.
- Created marketing campaigns to attract new customers.
Head Dining Room Manager
T-BONES Great American Eatery
Bedfod, NH
11.1988 - 11.1993
- Managed dining room operations and ensured a welcoming atmosphere for guests.
- Trained and supervised staff to maintain high service standards.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Scheduled front of house staff to open, close and work dining room floor daily.
- Monitored food quality and presentation to ensure adherence to company standards.
- Developed cost-saving strategies that maintained quality service and customer satisfaction.
- Set profitability targets for dining room operations to drive financial performance.
- Monitored inventory levels and coordinated supply orders with vendors.
- Adhered to and enforced health and safety standards regarding food preparation, serving, and storage.
- Resolved problems or concerns to satisfaction of involved parties.
- Engaged in community activities to enhance business visibility and strengthen local partnerships.
Education
Bachelor of Science - Marketing Management
Bentley University
Waltham, MA05-1986
High School Diploma -
Revere High School
Revere, MA05-1982
Skills
- Membership management
- Venue coordination
- Event promotion
- Health and safety compliance
- Retail management
- Staff supervision
- Team building
- Time management
- Attention to detail
- Problem solving
- Decision making
- Effective communication
- Multitasking skills
- Customer service excellence
Timeline
Clubhouse Manager
Indian Mound Golf Club
07.2024 - Current
Licensed Water Operator
Simply Water
06.2020 - 06.2024
Assistant Manager
Lucy Hardware
03.2014 - 03.2020
Farmstand Manager
Sherman Farm
08.2011 - 02.2014
Assistant Store Manager
Lucy Hardware
08.2004 - 08.2011
Police Officer
Town of Bartlett NH
01.2003 - 07.2004
Manager then Owner
Ricks's Golf USA then Dave's Golf Shop
11.1994 - 11.2002
Head Dining Room Manager
T-BONES Great American Eatery
11.1988 - 11.1993
Bachelor of Science - Marketing Management
Bentley University
High School Diploma -
Revere High School