David Disbrow
Buckeye,AZ
Summary
Driven Sales Manager with proven experience in maximizing sales, improving customer satisfaction, and driving operational improvements. Possess strong leadership skills, coupled with the ability to train and motivate staff to exceed targets. Have consistently made significant impacts in previous roles through strategic planning and execution of effective sales and marketing campaigns.
Overview
13
13
years of professional experience
Work History
Retail Sales Manager
Credit Approval Center
Phoenix , AZ
2018.07 - 2024.07
- Greeted customers, identified their needs and wants, and provided assistance to make a purchasing decision.
- Provided detailed information about vehicle features, trim levels, options and warranties.
- Arranged test drives for potential buyers and answered questions regarding the vehicles' performance.
- Negotiated with customers to close sales at agreed upon prices.
- Adhered to dealership policies in order to maintain customer satisfaction and ensure repeat business.
- Maintained up-to-date knowledge of new models, features and accessories.
- Developed an understanding of customer's interests by asking qualifying questions.
- Followed-up with customers after purchase to verify satisfaction level was met or exceeded expectations.
- Compiled data related to sales figures, customer feedback and other relevant information for management review.
- Processed paperwork associated with vehicle purchases including title transfers, financing documents and trade-in agreements.
- Facilitated effective working relationships between dealership staff members, vendors and customers.
- Attended required training sessions on topics such as sales techniques, customer service standards and product knowledge.
Special Finance Manager
Peoria Volkswagens
Peoria , AZ
2011.02 - 2016.06
- Developed and implemented a process to ensure compliance with all applicable laws and regulations.
- Created and maintained loan tracking system to monitor customer payments and delinquencies.
- Established policies, procedures, and processes for the collection of delinquent accounts.
- Participated in negotiations with lenders concerning loan terms such as interest rates or repayment schedules.
- Supported sales team in coordinating paperwork and closing sales.
- Oversaw sub-prime lending program for [Type] dealership.
- Checked credit applications for accuracy and completeness.
- Conducted customer interviews, history reviews and financial negotiations.
- Promoted finance products to customers and sales force to increase penetration.
- Strategized on fund procurement through banks and other financial institutions.
Education
Marketing And Sales
Rock Valley College
Rockford, ILSkills
- Training and mentoring
- Sales Team Leadership
- Team Supervision
- Customer Service
- Coaching and Mentoring
- Cash Handling
- Sales expertise
- Staff Scheduling
- Upselling strategies
- Follow-up calls
- Lead Generation
- Decision-Making
Timeline
Retail Sales Manager
Credit Approval Center
2018.07 - 2024.07
Special Finance Manager
Peoria Volkswagens
2011.02 - 2016.06
Marketing And Sales
Rock Valley College
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