David Doherty
Xenia,OH
Summary
Professional well-versed in shrinkage control, inventory management and financial leadership. Talented leader with innovative approach to serving customers and achieving business goals. Focused on maintaining business sustainability in face of evolving market conditions and customer preferences.
Overview
35
35
years of professional experience
Work History
Store Director
Yankee Candle
Dayton, Ohio
02.2024 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Updated POS system with new products and promotional offers.
- Provided feedback on marketing campaigns to improve effectiveness.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Identified areas of improvement within existing processes utilizing metric results.
General Manager
Rite Aid
Dayton, Ohio
11.2022 - 02.2024
- Maintained strong knowledge of corrective actions by participating in workshops, conferences and online education classes
- Participated in local job fairs and recruitment events for prospective hiring
- Sourced, qualified and conducted screening interviews with job candidates
- Investigated, resolved and reported on occurrences documented on employee incident and accident reports
- Generated relevant paperwork and payroll reports
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Fostered relationships with suppliers to develop purchasing agreements with logistics customers and reduce risks.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Handled cash register transactions accurately while providing excellent customer service.
- Organized merchandise displays according to seasonal promotions or special events.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Supervised cash drawer balances and deposits of store receipts.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
General Manager
Harbor Freight Tools
Dayton, Ohio
03.2020 - 08.2021
- Onboarded new employees in time reporting and payroll systems
- Aligned HR policies with federal and local regulations
- Maintained the health and safety of customers and associates by complying with Covid- 19 health and safety guidelines
- Conducted employee evaluations to provide adequate feedback and recognize quality performance
- Investigated accidents to identify causes and prevent future incidences
- Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues or concerns and promote continuity of training initiatives
- Scheduled meetings with employees to address concerns and grievances
- Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
- Guided managers and supervisors on resolving discipline issues and employee grievances.
- Participated in unemployment hearings to ensure proper handling of individual cases.
Store Manager
A C Moore
Centerville, OH
06.2018 - 08.2020
- Maintained lowest turnover in the district
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw and maintained accountability for demand management, new vendor onboarding, forecasting and requisition.
- Presented findings and recommendations in meetings with supply chain leadership.
- Measured actual performance against projections and drafted reports to illustrate findings.
- Analyzed price proposals, financial reports and other data to determine reasonable prices.
- Created, organized and maintained employee personnel files to keep sensitive data secure
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Played critical role in operational success of procurement, sourcing and vendor management, focusing on analyzing and troubleshooting issues and delivering speedy resolutions.
General Manager
Micheals Arts and Crafts
Beavercreek, Ohio
06.2006 - 08.2018
- Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Identified and corrected performance and personnel issues to reduce impact to business operations
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Recruited, interviewed and hired qualified staff for open positions
- Established and maintained trusted relationships around organization to optimize business and employee experience resulting in highest Employee relation survey scores in Region
- Conducted background checks and orientation, coordinating new employee onboarding process
- Researched industry trends to inform compensation and performance strategies
- Reported on workplace health and safety compliance to superiors
- Attended conferences, workshops and special events to recruit qualified candidates for company
- Supervised employees through planning, assignments and direction.
- Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
- Increased on-time transport arrivals by managing logistics, travel route planning, arrival date confirmation and cargo verification.
General Manager
Linens ‘n Things
Dayton, Ohio
02.2000 - 05.2006
Assistant Manager
Walmart
Dayton, Ohio
01.1990 - 01.2000
Education
Bachelor of Science - Business and Administration
Wright State University
Dayton, OHSkills
- Performance Improvements
- Problem Anticipation and Resolution
- Confidential Document Control
- Resource Allocation
- Business Leadership
- Recruitment and Hiring
- Staff Development
- Operations Oversight
- Cost Reduction
Timeline
Store Director
Yankee Candle
02.2024 - Current
General Manager
Rite Aid
11.2022 - 02.2024
General Manager
Harbor Freight Tools
03.2020 - 08.2021
Store Manager
A C Moore
06.2018 - 08.2020
General Manager
Micheals Arts and Crafts
06.2006 - 08.2018
General Manager
Linens ‘n Things
02.2000 - 05.2006
Assistant Manager
Walmart
01.1990 - 01.2000
Bachelor of Science - Business and Administration
Wright State University
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