David Donaldson

Work History

Crematory Operator

Over The Rainbow Bridge

10.2016 - 01.2023

Assisted families in making informed decisions regarding the cremation process, offering compassionate guidance throughout their experience.
Addressed client inquiries promptly and professionally, establishing trust through effective communication skills.
Managed inventory of supplies, ensuring adequate stock levels for seamless operations and timely restocking when necessary.
Helped maintain the company''s reputation for excellence by consistently providing high-quality services and upholding stringent ethical standards in all operations.
Performed quality control checks on cremated remains before release to families or veterinary offices , ensuring accuracy and consistency in final products delivered.

Hospitality Aide/CNA

HCR Manor Care

09.2017 - 10.2017

To lead to Nursing Assistant Certified once completing the NCA course at ProCare - still pending
Decided to not pursue

Family Services Counselor

Miller-Woodlawn Funeral Home and Memorial Park

01.2015 - 01.2016

I completed cemetery arrangements for at-need families, often working with Funeral Directors to create seamless services from the chapel to the cemetery
Marketed pre-need arrangements to families who may have a loved one in our cemetery
This included researching files, sending out letters and making phone calls
In May 2016, I had the highest sales out of 4 counselors
In June 2016, I had contracts lined up that would bring in a third of our sales goals for the location
I was a Celebrant for families who didn't want clergy to lead services
I did this for 5 families - one family who had lost their father and then a year later, their mother, at their request
I was the only one in 10 years at least who had done this in this location

Licensed Insurance Sales Professional

Allstate Corp

01.2015 - 12.2015

Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Assisted in the training and development of new agents, sharing best practices and successful sales strategies.
Maximized cross-selling opportunities by conducting thorough client needs assessments during annual policy reviews.
Maintained up-to-date knowledge of industry regulations, enabling accurate advice and policy recommendations.
Reduced client attrition rate by proactively addressing concerns and identifying potential coverage gaps during routine account reviews.

Funeral Director Intern

Miller-Woodlawn Funeral Home and Memorial Park

06.2014 - 12.2014

Assisted in coordinating all aspects of funeral services, ensuring a smooth and dignified experience for grieving families.
Gained valuable insights into diverse cultural practices surrounding death rituals, allowing for tailored approaches when assisting families from various backgrounds.
Exhibited professionalism and discretion when handling sensitive information about deceased individuals and their families throughout the internship.
Enhanced client satisfaction by providing compassionate and empathetic support during funeral planning processes.
Strengthened attention to detail when preparing obituaries, service programs, and other printed materials for memorial services.
Acted as Officiant for memorial services when clergy was not needed.

Family Services Counselor

Miller-Woodlawn Funeral Home and Memorial Park

06.2013 - 06.2014

Pre-needed families for their funeral and cemetery needs
My first month out, I pre-needed 5 of the remaining 11 lawn-crypts to members of a single family after calling to follow up on a terminated counselor's lead
My second month out I broke my own sales goal of $37,500 with sales of a little over $48,000
I continued in this capacity for 1 year and decided to become a Funeral Director Intern to work more closely with at-need families

Customer Service Representative

Sprint

07.2012 - 03.2013

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assisted customers in navigating company website and placing online orders, improving overall user experience.

Owner

Extended Family Caregiving

09.2009 - 09.2010

Assisted seniors in their homes by doing light housecleaning, field trips to the area zoo and museums and parks, gardening, shopping, laundry, meal prep, ADLs and scheduled reminders for medicine and medical appointments
Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
Enhanced patient experience by providing compassionate and attentive care during travel assignments.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Assisted patients with personal requirements for housekeeping and grooming assistance.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Customer Service Representative

CenturyTel

05.2009 - 03.2010

Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Developed rapport with customers through active listening skills, creating an open environment where issues could be discussed freely without judgment or frustration from either party involved.
Maintained comprehensive knowledge of products and services, ensuring accurate information delivery to customers.
Managed time effectively between inbound calls while also completing assigned administrative tasks such as email correspondence or reporting responsibilities.
Effectively diffused customer complaints, turning potentially negative experiences into opportunities for positive outcomes and continued business relationships.

General Maintenance

Peninsula Pet Lodge

01.2006 - 01.2007

Performed repairs, replacements and general maintenance on building and enclosures.
Planned and scheduled general maintenance, major repairs and remodeling projects.
Maintained a clean, organized, and welcoming office environment by overseeing general maintenance tasks such as equipment upkeep or facility repairs.
Assisted in training new employees on proper techniques for safely completing general maintenance tasks around the facility.
Operated pet crematory ensuring quality control with equipment and performed private and communal cremations.

Insurance Agent

Banker's Life

08.2005 - 01.2006

Built strong relationships with clients through consistent communication and excellent customer service.
Responded to customer calls swiftly to resolve issues and answer questions.
Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Expanded client base by actively prospecting for new business opportunities and generating referrals.

Computer Technician

Sam's Computers

05.2004 - 07.2005

Custom built computers to client specifications from the chassis to the finished product.
Assisted in purchasing hardware.
Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
Performed troubleshooting to correct computer hardware and software malfunctions.
Recommended new and replacement hardware and software purchases.
Installed necessary software programs to meet specific user needs.

General Manager

America's Best Contacts and Glasses

10.1998 - 10.2003

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented operational strategies and effectively built customer and employee loyalty.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Summary

Overview

Work History

Crematory Operator

Hospitality Aide/CNA

Family Services Counselor

Licensed Insurance Sales Professional

Funeral Director Intern

Family Services Counselor

Customer Service Representative

Owner

Customer Service Representative

General Maintenance

Insurance Agent

Computer Technician

General Manager

Education

Systems Architect -

Associate - CNA

No Degree - Business Law

Skills

Certification

Work Availability

Work Preference

Work Type

Work Location

Important To Me

Timeline

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