David Donohue
Account Manager
Grand Rapids,MI
Summary
Retail Business Development Manager with over 15 years of experience in driving sales growth and managing strategic client relationships. Achieved top sales awards and consistently exceeded quotas through innovative lead generation and effective negotiation. Proven ability to analyze data and mentor teams to deliver significant revenue growth in competitive markets.
Experienced with national account management, ensuring client satisfaction and growth. Utilizes strategic planning and relationship management to achieve objectives. Track record of successfully negotiating and executing high-value contracts.
Professional and results-driven account management expert, known for driving sales growth and fostering strong client relationships. Skilled in strategic planning, negotiation, and market analysis, with keen focus on team collaboration and adaptability. Proven track record in delivering consistent outcomes and exceeding client expectations in dynamic environments.
Overview
36
36
years of professional experience
1
1
Certification
Work History
National Account Manager
Elite Merchant Solutions/Grand Rapids Office
05.2025 - Current
- Cold calling businesses that accept credit cards and converting to Elite Merchant Solutions.
- Following up to make sure savings is realized as promised in quotes.
- Continual follow up with merchants to establish long term relationships and maintain book of business.
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Fostered an environment of collaboration and open communication with internal teams to ensure seamless execution of national account initiatives.
- Developed customized proposals that demonstrated a deep understanding of each client''s unique needs and goals.
- Brought lapsed accounts back to active status and providing additional revenue.
- Resolved complex problems to positively impact sales and business direction.
- Strengthened relationships with key clients by maintaining consistent communication and providing tailored solutions.
Account Manager
RealView / ProKitchen Software
08.2018 - 05.2025
- Executed targeted cold and warm outreach strategies to generate quality leads, conducting engaging Zoom demos that built strong prospect relationships and consistently exceeded sales quotas over 13 years.
- Managed software sales by leveraging contract negotiation and technical expertise, including AutoCAD proficiency, to enhance client satisfaction and drive revenue growth.
- Cold call and some warm leads to generate new business. Software sales.
- Top producer #1/#2 for the year in 2020, 2021, 2022, 2023, 2024
- Maintained book of business with 70% Renewal Rate
- Consistently surpassed monthly/yearly quotas
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
National Sales Representative
Elite Merchant Solutions
01.2005 - 01.2018
- #1 Producer Grand Rapids/
- Exceeded TSQ by 25% a year
- Maintained and organized customer database of over [Number] clients nationwide.
- Expanded client base by establishing relationships with key decision-makers in target industries.
Assistant Manager
Kodiak Construction
01.2011 - 04.2013
- Qualified appointments set by telemarketing staff.
- Helped train staff alongside manager.
- Called show leads to set appointments for sales team.
- Enhanced sales forecasting accuracy by analyzing sales data and market trends.
- Fostered collaborative work environment, encouraging knowledge sharing among team members.
Marketing Manager
Pacesetter Corporation
01.1990 - 03.2005
- Qualified leads for reps to run setting appointments
- Pacesetter Corporation
- Generated and tracked statistical reports.
- Hired, trained and retained team of 18 telemarketers./ Managed 2 offices and 16 marketers
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Education
None - Liberal Arts And Sciences/Teaching
California State University, Fresno
Fresno CAMusic Education
Fresno City College
Fresno, CASkills
- Account management
- Client & Relationship Management: Relationship Building, Customer Relationship Management (CRM)
- Leadership & Team Management: Leadership, Team Building, Teaching
- Technical & Creative Skills: Adobe Photoshop, AutoCAD, Data Centers
- Music & Education: Music Theory, Music Education, Liberal Studies, Teaching
- Goal oriented
- Client relationship building
- Sales presentations
- Data-driven decision making
Accomplishments
- Supervised team of [18] staff members.
- Collaborated with team of 6 in the development of Sales Objectives.
- Achieved TSQ by completing hiring/training with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPSP - Certified Professional Sales Person
Languages
English
Native or Bilingual
Interests
Music/Guitar
Timeline
National Account Manager
Elite Merchant Solutions/Grand Rapids Office
05.2025 - Current
Account Manager
RealView / ProKitchen Software
08.2018 - 05.2025
Assistant Manager
Kodiak Construction
01.2011 - 04.2013
National Sales Representative
Elite Merchant Solutions
01.2005 - 01.2018
Marketing Manager
Pacesetter Corporation
01.1990 - 03.2005
None - Liberal Arts And Sciences/Teaching
California State University, Fresno
Music Education
Fresno City College
Top Manager Pacesetter Corporation 1999/20002ta
Top award winning manager in 1999 and 2000 out of 500 offices nationwide.
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