David Donovan

Delivered Tier 2 level and onsite support for multiple Koch businesses, including Molex, Guardian Industries, FHR, Invista, and Koch.

• Monitored system performance and identified areas for improvement or optimization.
• Provided technical expertise to troubleshoot and resolve complex system issues.
• Conducted regular maintenance activities such as patching servers or performing backups.
• Managed multiple projects simultaneously while adhering to deadlines set by management.
• Provided end-user support by addressing requests through phone calls, emails or chat sessions.
• Oversaw the migration of legacy systems to modern platforms, minimizing downtime and data loss.

Responsibilities included daily network, phone, and printer user support.

• Troubleshot network connectivity issues between different sites or locations.
• Maintained up-to-date inventory records of all IT assets at each site location.
• Provided technical support to users, troubleshooting and resolving hardware and software issues.
• Managed user accounts, passwords, access rights, and security settings for multiple sites.

Support for mobile technologies. Ford Motor Company

Field Service Technician at CSC. General Dynamics Land Systems

• Provided onsite technical support and troubleshooting for IT hardware and software issues.
• Responded promptly to emergency requests from customers and clients when necessary.