David Doogah
Brandon,FL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing my strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
Work History
Security Service Desk Analyst
Pole Star Defense
10.2023 - Current
- Provide Tier 2 Support to clients using Federal Monitoring Systems
- Use of AWS Services for monitoring and IAM
- Comply with security practices for end users
- Follow ISO 27002 and NIST 800-53 procedures
- Use of SIEM to monitor for threats
- Follow escalation procedures
Transportation Security Officer (TSA)
Department Of Homeland Security, TSA
08.2019 - 10.2023
- Team Lead for 25+ TSA agents
- Safeguarded transportation operations at Tampa International Airport
- Performed maintenance, audited and calibrated different Xray and scanning machines
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
Guest Service Team Member
Target
08.2018 - 10.2019
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered prompt service to prioritize customer needs.
Education
CyberSecurity Certificate - CompTIA Security +
University of South Florida
Tampa, FL06.2023
Bachelor of Arts - Criminology
University of South Florida
Tampa, FL05.2018
Skills
Host based and Network Security
AWS and Azure Services
Powershell, Perl, Python
Firewall administration and Threat Modeling
Microsoft Windows Server Administration
Linux Administration, Unix Essentials
Accomplishments
Officer Mentorship Program(Leadership) - 2023
Officer of the Quarter - 2022
Model Officer Award - 2020, 2021
Eagle Scout - 2014
Timeline
Security Service Desk Analyst
Pole Star Defense
10.2023 - Current
Transportation Security Officer (TSA)
Department Of Homeland Security, TSA
08.2019 - 10.2023
Guest Service Team Member
Target
08.2018 - 10.2019
CyberSecurity Certificate - CompTIA Security +
University of South Florida
Bachelor of Arts - Criminology
University of South Florida
Similar Profiles
Ryan SchlagheckRyan Schlagheck
Service Desk Analyst at Pole Star DefenseService Desk Analyst at Pole Star Defense
Yamileth MarínYamileth Marín
Global Customer Support Manager at Pole Star GlobalGlobal Customer Support Manager at Pole Star Global
Adam WolfeAdam Wolfe
Equipment Operator at Dadeville PoleEquipment Operator at Dadeville Pole