David Douglas

Customer Service Staff

Publix Grocery Store

11.2022 - 12.2025

Responded to customer requests for products, services, and company information.
Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
Answered customer telephone calls promptly to avoid on-hold wait times.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Trained new personnel regarding company operations, policies and services.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Sought ways to improve processes and services provided.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Implemented and developed customer service training processes.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Educated customers about billing, payment processing and support policies and procedures.
Responded proactively and positively to rapid change.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Exhibited high energy and professionalism when dealing with clients and staff.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Increased efficiency and team productivity by promoting operational best practices.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Investigated and resolved accounting, service and delivery concerns.
Cross-trained and provided backup support for organizational leadership.
Followed up with customers about resolved issues to maintain high standards of customer service.
Met customer call guidelines for service levels, handle time and productivity.
Trained staff on operating procedures and company services.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Promptly responded to inquiries and requests from prospective customers.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Managed timely and effective replacement of damaged or missing products.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Investigated and resolved customer inquiries and complaints quickly.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Identified and resolved discrepancies and errors in customer accounts.
Sorted and counted coin and currency to make change for associates.
Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
Prepared bank deposits and corporate cash shipments.
Trained new employees on proper cash routines, procedures, and requirements.
Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
Investigated discrepancies of cash register and POS System totals to resolve errors.
Utilized POS System to enter customer transactions and accurately record all sales.
Performed daily cash reconciliations to determine accuracy of financial reports.
Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport.
Communicated guest and employee requests to management for issue resolution.
Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
Investigated financial inconsistencies to solve discrepancies and reported to manager.
Oversaw, balanced and managed change fund to facilitate customer transactions.
Entered figures using 10-key calculator to compute data quickly.
Handled day-to-day accounting processes to drive financial accuracy.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Welcomed customers and helped determine their needs.
Greeted customers entering store and responded promptly to customer needs.
Answered questions about store policies and addressed customer concerns.
Worked flexible schedule and extra shifts to meet business needs.
Restocked and organized merchandise in front lanes.
Stocked, tagged and displayed merchandise as required.
Built relationships with customers to encourage repeat business.
Assisted customers with returns, refunds and resolving transaction issues.
Maintained current knowledge of store promotions and highlighted sales to customers.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Handled cash with high accuracy and took care to check bills for fraud.
Processed refunds and exchanges in accordance with company policy.
Worked with floor team and managers to meet wide range of customer needs.
Learned duties for various positions and provided backup at key times.
Set up new sales displays each week with fresh merchandise.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Operated cash register to record transactions accurately and efficiently.
Responded promptly to requests for assistance, spills and customer inquiries.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Performed cash, card, and check transactions to complete customer purchases.
Used POS system to enter orders, process payments and issue receipts.
Successfully oversaw and handled all merchandising and maintenance for front end.
Advised and trained new employees in job tasks, offering positive reinforcement.
Engaged customers by offering to help find needed merchandise.
Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
Provided expert service when greeting customers, answering phone calls and handling issues.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Kept high average of performance evaluations.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Organized spaces, materials and catering support for internal and client-focused meetings.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Interceded between employees during arguments and diffused tense situations.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Monitored front areas so that questions could be promptly addressed.
Selected and set up appropriate props, backdrops, and lighting.
Edited, toned, captioned, and uploaded photographs for publication.
Supported photography and video shoots by helping with equipment setup.
Took photos from different angles and perspectives to capture perfect images.
Set up lighting, prepared sweeps and organized area for photography sessions.
Organized studio by putting away equipment and filing paperwork.
Removed trash, swept, and mopped floors for professional appearance.
Retrieved items for customers and verified prices.
Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Assisted customers by finding items quickly to boost store satisfaction rates.
Pleasantly greeted customers and provided prompt and courteous service.
Collected carts from parking lot and designated return locations.
Greeted guests entering and exiting store to foster customer satisfaction.
Assisted with maintaining clean and organized store appearance.
Retrieved grocery carts and baskets from lot and various site locations.
Worked together with cashiers to guarantee customer satisfaction.
Returned unwanted merchandise and retrieved specially requested products.
Collected and returned all hand baskets and shopping carts to proper place for new customer use.
Maintained customer satisfaction by assisting with carrying out goods.
Bagged customer purchases while paying mind to industry best practices.
Communicated with cashiers and customers to learn about bagging needs.
Assisted customers by escorting and placing grocery bags in vehicles.
Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
Answered customer inquiries and provided product guidance.
Followed safety protocols to prevent accidents and injuries.
Assisted with backroom duties by unloading deliveries and stocking shelves.
Provided product knowledge to help customers select best products.
Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Addressed customer complaints and concerns, providing mutually beneficial solutions.
Communicated with customers and staff politely and professionally to uphold store standards.
Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
Collected shopping carts from parking lot and returned to stand to keep lot organized.

Summary

Overview

Work History

Customer Service Staff

Education

High School Diploma -

Skills

Accomplishments

Interests

Timeline

Customer Service Staff

High School Diploma -

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