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Detail-oriented individual with exceptional communication and project management skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact team goals and objectives. Experienced Business Manager skillful in monitoring and reviewing business operations with focus on efficiency, continuous improvement and identifying process gaps. Attentive to detail with experience in coordinating projects, process improvement and audit remediation. Proven ability to effectively manage project timelines and consistently communicate project status updates to key stakeholders.. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.

 Dynamic and motivated professional with expertise in operating systems, cloud computing, and solution architecture. Demonstrates strong interpersonal and presentation skills, with fluency in English, French, and Arabic. Proven ability to apply academic knowledge to real-world scenarios, excelling in business analysis, development, and strategy. Adept at pre-sales, pricing, and solution selling while maintaining flexibility in multi-tasking and performing well under pressure. Committed to leveraging skills in management and business processes to drive organisational success. 

Bilingual Business Analyst with 5+ years of experience in project coordinating and business analysis diverse projects in Financial Technology (FinTech), Manufacturing and Industrial Automation and Government Technology (GovTech). Skilled in requirement elicitation, solution mapping, documentation as well as scheduling, budget management, and stakeholder communication, with a proven track record of fostering collaboration and delivering successful outcomes. Known for adaptability, reliability, and a results-driven approach to meeting project goals.

At John Lewis & Partners, I excelled as a Development Manager, Project Manager, and Customer Service Manager, where I spearheaded projects to enhance efficiency and customer satisfaction. My expertise in business analysis and staff training, coupled with a knack for fostering innovation and teamwork, significantly contributed to achieving key objectives and reducing customer complaints.

David Douglas

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Assistant Student Services Development Manager

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Bachelor of Science - Civil Engineering

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Assistant Student Services Development Manager

Bachelor of Science - Civil Engineering

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