David Dowling
Treynor,IA
Summary
Committed to advancing business goals via effective partnership strategies. Accomplished Customer Support Specialist recognized for consistently boosting customer satisfaction ratings. Demonstrates poise in difficult situations, leveraging clear communication to address challenges and enhance service quality. Proficient in crafting solutions that meet the needs of diverse parties. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
37
37
years of professional experience
Work History
Cook / Waiter
Dew Drop Inn
McClelland, IA
01.2008 - Current
- In charge of cooking for a restaurant with an average business of 75 customers daily
Cook / Waiter
The Rose Restaurant
Treynor, IA
01.2002 - 01.2008
- Responsible for cooking in a restaurant with an average business of 75 to 125 customers daily
Customer Service Representative
Gordmans
Council Bluffs, IA
01.2002 - 01.2004
- Resolved customer service issues including problems with merchandise and guest service issues
Front Desk Representative
Ramada Inn Airport
Omaha, NE
01.2000 - 01.2002
- Greeted guests, ensuring a welcoming atmosphere upon arrival.
- Maintained inventory for 200 hotel rooms to optimize occupancy rates.
- Answered phone calls promptly and addressed guest inquiries effectively.
- Managed concierge requests, enhancing guest satisfaction through personalized service.
Shift Manager
US Bank
St. Paul, MN
01.1998 - 01.2000
- Oversaw operations of proof receiving department and mailroom.
- Coordinated staff schedules and managed employee assignments efficiently.
- Conducted performance evaluations and provided constructive feedback to team members.
- Collaborated with management to address operational challenges and optimize efficiency.
- Helped employees accomplish tasks during peak periods.
- Provided coaching and guidance to team members when necessary to improve performance.
- Managed workforce of 25 to 35 employees effectively.
Department Manager
Dillard's Department Stores
Omaha, NE
01.1989 - 01.1998
- Responsible for retail sales and merchandising for a large menswear department
- Managed between 15 and 35 employees
- Managed daily operations of retail department to ensure smooth workflow.
- Oversaw staff scheduling and training for optimal team performance.
- Implemented visual merchandising strategies to enhance product displays.
- Coordinated inventory management processes to maintain stock levels.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Education
Forestry and Wildlife
University of Idaho
Moscow, ID01.1989
Business Administration
Iowa Western Community College
Council, Bluffs01.1988
Skills
- Customer relationship management
- Inventory management
- Team leadership
- Problem solving
Hobbies and Interests
I enjoy working with the public and merchandising in the retail setting.
Affiliations
- I enjoy helping people have the best experience possible when they come into a business.
- I enjoy outdoor activities such as walking, biking, and hiking.
- I enjoy being active in my church.
- I enjoy traveling.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cook / Waiter
Dew Drop Inn
01.2008 - Current
Cook / Waiter
The Rose Restaurant
01.2002 - 01.2008
Customer Service Representative
Gordmans
01.2002 - 01.2004
Front Desk Representative
Ramada Inn Airport
01.2000 - 01.2002
Shift Manager
US Bank
01.1998 - 01.2000
Department Manager
Dillard's Department Stores
01.1989 - 01.1998
Forestry and Wildlife
University of Idaho
Business Administration
Iowa Western Community College