David Doyle
Zachary ,LA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Access2Care
Clearwater, Florida
09.2022 - 12.2024
- Surpassed sales goals through implementation of successful marketing strategies.
- Maintained a high level of professionalism when dealing with difficult customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
SP Plus Parking
Baton Rouge, Louisiana
01.2013 - 12.2021
- Surpassed sales goals through implementation of successful marketing strategies.
- Maintained a high level of professionalism when dealing with difficult customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Some College (No Degree) -
Capital Area Community College
Baton Rouge, LouisianaSkills
- Complaint resolution
- Account updating
- Scheduling
- Prioritization
- Multi-line phone talent
- Customer relationship management (CRM)
- CRM software
- Document control
- Call center experience
Timeline
Customer Service Representative
Access2Care
09.2022 - 12.2024
Customer Service Representative
SP Plus Parking
01.2013 - 12.2021
Some College (No Degree) -
Capital Area Community College
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