David Dufour
Aspiring IT Professional
Westminster,California
Summary
Recent college graduate and Comptia A+ certified professional with a strong foundation in computer systems. Skilled in troubleshooting hardware and software issues, providing clear explanations to non-technical users, and maintaining a positive attitude under pressure. Eager to apply my knowledge, customer service skills, and learn new technologies in an entry-level IT help desk role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Vehicle Transporter
Hertz Corporation
03.2019 - 03.2022
- Partnered with colleagues to analyze and optimize transportation workflows, implementing procedural enhancements to streamline operations.
- Delivered exceptional customer service, resolving inquiries and ensuring client satisfaction through proactive communication and support.
- Orchestrated seamless vehicle handovers to clients, meticulously verifying documentation to guarantee accuracy and compliance with operational standards.
- Oversaw the safe transport of vehicles between airport and off-airport locations, focusing on efficiency and strict adherence to safety standards.
Cargo Handler
Menzies Aviation
08.2018 - 03.2019
- Managed the loading and unloading of cargo and baggage between aircraft, trailers, and air cargo facilities, ensuring efficient logistics and adherence to operational protocols.
- Analyzed aircraft weight and balance data, interpreted hazardous material labels, and managed loading manifests and cargo routing tags to ensure compliance and operational efficiency.
- Executed the safe handling and transfer of heavy cargo and packages onto/off aircraft, trailers, or ULDs, maintaining operational flow during build-ups and breakdowns.
- Partnered with team members to enhance workflow efficiency, achieving higher productivity levels and minimizing operational errors.
Restaurant Food Server
Yard House Restaurant
05.2013 - 03.2018
- Collaborated with team members to optimize restaurant workflow and ensure smooth service operations.
- Resolved guest issues promptly and professionally, leveraging communication skills to maintain positive dining experiences.
- Utilized POS systems proficiently to process orders, manage transactions, and ensure accurate billing.
- Delivered exemplary customer service with a focus on personalized interactions, maintaining high standards during peak service periods and large gatherings.
Education
Bachelor of Arts - History
California State University, Long Beach
Long Beach, CA 05.2001 -
Skills
Operating Systems: Windows, Linux
Software: osTickets, GNS3, Wireshark
Networking: Wireless Networking, TCP/IP, VPN, LAN/WAN,
Certification
Comptia A+
Timeline
Comptia A+
06-2024
Vehicle Transporter
Hertz Corporation
03.2019 - 03.2022
Cargo Handler
Menzies Aviation
08.2018 - 03.2019
Restaurant Food Server
Yard House Restaurant
05.2013 - 03.2018
Bachelor of Arts - History
California State University, Long Beach
05.2001 -