David DUKE
Escondido,CA
Summary
Proven leader with extensive experience in team management and client communication. Skilled in conflict resolution and training, ensuring operational efficiency and high-quality service delivery.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Owner operator
Jim Duke Service Company
San Diego, California
09.1979 - 04.2024
- Managed daily operations and logistics for service delivery.
- Supervised staff to ensure efficient workflow and service quality.
- Developed and implemented training programs for new employees.
- Coordinated client communications to address service needs promptly.
- Oversaw inventory management and procurement of supplies.
- Maintained equipment and ensured compliance with safety standards.
- Established vendor relationships to support operational needs.
- Reviewed service processes to identify areas for improvement.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Established pricing models that balanced competitiveness with profitability goals.
- Identified potential risks associated with operations in order to minimize liabilities.
- Provided leadership support for team members through coaching and mentorship programs.
- Collaborated with dispatch and supervisors to map out routes and schedules.
- Resolved conflicts between employees in a professional manner.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Managed unexpected emergencies and route changes with calm and professionalism.
Security Forces Member
Maranatha Chapel
San Diego, California
03.2000 - 06.2013
- Responded swiftly to emergency situations and coordinated with local authorities.
- Conducted regular patrols to ensure safety and compliance with regulations.
- Monitored facility for security breaches and potential threats.
- Communicated effectively with community members to foster trust and cooperation.
- Conducted searches of facilities, vehicles, and personnel in accordance with established guidelines.
- Collaborated with management to develop security policies and procedures.
- Assisted in training new security personnel on procedures and protocols.
- Conducted security patrols of assigned areas to detect suspicious activity and potential threats.
- Performed access control duties, including controlling entry into the facility and verifying identification of personnel.
- Organized, processed and disseminated information via two-way radio.
- Provided training on security procedures to new personnel.
- Analyzed data gathered from surveillance activities in order to identify trends or patterns which may indicate potential risks.
- Responded to security alarms and investigated disturbances promptly.
- Conducted vehicle inspections at entry and exit points to prevent the introduction of contraband or hazardous materials.
- Conducted regular security patrols to ensure the safety of personnel and property.
High school coach and long term substitute on camp
Fullerton High School
Fullerton
06.1977 - 06.1979
- Coordinated team practices to improve collaboration and strategy execution.
- Developed training programs to enhance athlete performance and skill development.
- Analyzed player performance data to identify strengths and areas for improvement.
- Mentored junior coaches to ensure consistent coaching methods and techniques.
- Implemented conditioning regimens to promote athlete health and endurance.
- Coordinated pre-season tryouts, training camps and special workshops to support team goals.
Education
Bachelor of Science - Physical Education Teaching And Coaching
California Polytechnic State University, San Luis Obispo
San Luis Obispo, CASkills
- Vendor relations
- Team leadership
- Client communication
- Employee training
- Problem solving
- Conflict resolution
- Relationship management
- Dependable and reliable
- Problem-solving capacity
- Logistics planning
- Safe driving
- Weather awareness
Certification
Bunn-O-Matic And Curtis Coffee company Certified technician
California Drivers License CM1 class
BSIS Guard Card Expires 11/30/27
California Drivers License CM1 class
BSIS Guard Card Expires 11/30/27
Accomplishments
All American Wrestler 1979
Affiliations
Volunteer security at my church, teach and mentor young men.
Timeline
Security Forces Member
Maranatha Chapel
03.2000 - 06.2013
Owner operator
Jim Duke Service Company
09.1979 - 04.2024
High school coach and long term substitute on camp
Fullerton High School
06.1977 - 06.1979
Bachelor of Science - Physical Education Teaching And Coaching
California Polytechnic State University, San Luis Obispo