DAVID Dunbar
Network Software & Systems Lead Technician
Orlando,FL
Summary
An Insightful, Detailed and Reliable Electronic/Software Technician with 20+ years of Electronic and Network Software & Systems experience with undeniable troubleshooting, customer service and analytic skills who brings psychological ownership, commitment and dependability to every workday. Every project is approached with the energy needed to work long hours without burning out. Contributing how resources can be arranged for maximum productivity and having the ability to help find common ground or mutual understanding to give the sense of a bigger picture are key. Succeeds when relied upon to create alternative ways to proceed and find the patterns.
Overview
26
26
years of professional experience
Work History
Lead Technician
Transcore
Orlando, FL
12.2017 - Current
- Supervise end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
- Manage daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut workflow downtime and maximize revenues.
- Reassigned from ITS Lead Maintenance Technician to Network Software & Systems Lead Technician
- Perform routine inspections on equipment
- One of two people responsible for alternating 24-7 On Call Technical Support
- Currently working on installation and assisting with configuration of several computer systems for client including HP Sans Controllers for mass storage via fiber.
- Work on installation/configuration and handling tech support for new toll systems being installed for client. This includes peripherals as well as software which includes work with/on Linux, UNIX, Windows, VMS and Oracle based systems.
- Supporting Cisco Systems, HP Mass Storage and Juniper Systems
- Report directly to client on several levels (everyone from Training Coordinators to Director) via emails and meetings
- Train Technicians and other Lead Technicians
- Brought in to work on all special projects
- Oversee daily operations, including prioritizing and delegating tasks and assignments and implementing strategies to optimize workflows
Field Service Technician
Transcore
Orlando, FL
01.2000 - 12.2017
- Properly completed work reports for each field visit.
- Provided exemplary customer service on each field visit according to TransCore' s guidelines.
- Maintained company field response vehicle stocked with repair and replacement parts
- Was part of Storm Response Team which surveyed sites for damage and functionality after major storms i.e.: Hurricanes
- Performed and documented regular PM schedules
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed and repaired RF, ground loops, pc's, fiber, programming PCL boards and repairing broken wires on PCB and other boards via solder, work with/on Linux, Unix, Windows, VMS and Oracle based systems. Repaired fiber connections and other communication systems including cat 5, cat 5e and cat 6 connections.
- Regular worked with and replaced fiber converters and network switches
- Worked on UPS systems and replaced power modules and batteries when required
- Was often involved with special projects such as installation/configuration of new toll equipment
- Handled On Call assignments every 6 weeks
- Helped to train other technicians
Field Service Technician
Lane Electronics
Orlando, FL
09.1998 - 12.1999
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Installed and serviced Fire Alarms, Gate Access, Residential and Commercial Security Systems including CCTV
- Worked on innovative technology such as voice alarm systems
- Was responsible for several sites throughout FL
- Positively engaged with customers and maintained professional appearance at all times as company representative.
- Maintained company field response vehicle stocked with repair and replacement parts
- Properly completed work reports for each field visit.
- Operated all hand tools and power equipment according to company safety procedures.
- Provided exemplary customer service on each field visit according to Lane Electronics' guidelines.
- Provided telephone support to customers by determining cause of issue and explaining most effective solution.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Trained other technicians on security and CCTV systems
Microwave Communications Operator/Maintainer
U.S. Army
Orlando, FL
08.1996 - 08.1998
- Trained in communications including Satellite, RF and Fiber
- Upgraded and serviced Windows based PC's for all Armed Forces
- Provided Technical PC Support to Base Command
- Developed SOP (Standard Operating Procedures) for PC upgrades
- Was Quality Control for PC Upgrades
- Honorable Discharge
Education
IBM Cybersecurity Analyst Professional Certificate - Information Technology
Coursera
Online07.2022
No Degree - Basic Electronics Training
U.S. Army
Fort Gordon, GANo Degree - Digital Training
U.S Army
Fort Gordon, GANo Degree - Fiber Optic Troubleshooting
U.S. Army
Fort Gordon, GANo Degree - Computers
U.S. Army
Ft Hood, TXSkills
- Technical Trouble Shooting Skills including Networks
- Written/Verbal Communication
- Time management
- Support Documentation Composition
- Employee training
- Remote Support Management
- Repair services
- Customer rapport
- Performance improvement
- Safety and compliance
- Blueprints and schematics understanding
- Assembly and production
- Platform Lift and Bucket Truck Certified
- Quality control
Volunteer Experience
Act as a Volunteer Lead at H.O.P.E. HELPS in Oviedo, FL. This includes training volunteers and supporting staff and volunteers during events.
Was H.O.P.E. Ambassador for 2014 and Volunteer of the Year for 2021.
Timeline
Lead Technician
Transcore
12.2017 - Current
Field Service Technician
Transcore
01.2000 - 12.2017
Field Service Technician
Lane Electronics
09.1998 - 12.1999
Microwave Communications Operator/Maintainer
U.S. Army
08.1996 - 08.1998
IBM Cybersecurity Analyst Professional Certificate - Information Technology
Coursera
No Degree - Basic Electronics Training
U.S. Army
No Degree - Digital Training
U.S Army
No Degree - Fiber Optic Troubleshooting
U.S. Army
No Degree - Computers
U.S. Army
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