Summary
Overview
Work History
Education
Skills
Websites
Timeline
David Dunn

David Dunn

Summary

Experienced Account Administrator and QA proficient in data verification, account updates and problem solving. Deep understanding of financial and payment matters as well as customer service and sales activities. Bringing years of related experience.

Overview

9
9
years of professional experience

Work History

Quality Analyst

Sallie Mae
New Castle, DE
05.2022 - Current
  • Compile and analyze statistical data
  • Ensure that user expectations are met during testing process
  • Draft quality assurance policies and procedures
  • Investigate customer complaints and product issues
  • Ensure ongoing compliance with quality and industry regulatory requirements.
  • Monitored inbound and outbound calls made by employees to provide constructive feedback.

Account Specialist

Winston Benefits
Manasquan, NJ
10.2016 - 09.2021
  • Followed up with clients and other team members assigned to account on action plans to ensure decisions are implemented and all internal issues were resolved
  • Worked closely with various departments to perform and validate test cases based on quality requirements, and recommend changes to predetermined quality guidelines
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
  • Ensured benefit enrollments are complete and correct by reviewing documentation and finalizing transactions for various benefit administration clients
  • Conducted client audits

MAVT/EMT-B

Northeast Metro Ambulance
Eagleswood, NJ
04.2012 - 01.2016
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.

Education

Life, Accident & Health Certs - Insurance And Risk Management

Atlantic School of Insurance, Toms River, NJ

Microsoft Office/Accelerated Sales Training Certs -

Soft-Mart

Emergency Medical Services

MONOC, Manahawkin, NJ

Toms River High School East, Toms River, NJ

Skills

  • Account Retention
  • Strategic Account Planning
  • Managing Client Relationships
  • Verbal and Written Communication
  • Customer Service
  • Audit Assistance
  • Call Control
  • Providing Feedback
  • Billing Issue Resolution

Timeline

Quality Analyst - Sallie Mae
05.2022 - Current
Account Specialist - Winston Benefits
10.2016 - 09.2021
MAVT/EMT-B - Northeast Metro Ambulance
04.2012 - 01.2016
Atlantic School of Insurance - Life, Accident & Health Certs, Insurance And Risk Management
Soft-Mart - Microsoft Office/Accelerated Sales Training Certs,
MONOC - , Emergency Medical Services
Toms River High School East - ,
David Dunn