David Dunn
Lisbon,OH
Summary
At Lixil, I excel as a Consumer Connections Supervisor, enhancing team productivity by streamlining workflows and fostering a culture of quality assurance and team leadership. My approach to performance management and customer relationship management significantly improved customer satisfaction, demonstrating my adeptness in both hard and soft skills. I have been successful at motivating and building positive team dynamics to accomplish aggressive goals. I am dedicated to an open, communicative culture where employees feel empowered to contribute to company's success.
Overview
23
23
years of professional experience
Work History
Consumer Connections Supervisor
Lixil
09.2001 - Current
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increase team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolve conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conduct performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
BBA - Business Administration And Management
Kent State University
Kent, OH12-2012
Skills
- Training and mentoring
- Processes and procedures
- Quality Assurance
- Team Leadership
- Customer Relationship Management
- Performance Management
Timeline
Consumer Connections Supervisor
Lixil
09.2001 - Current
BBA - Business Administration And Management
Kent State University
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