David Dunn
Lisbon,OH
Summary
At Lixil, I excel as a Consumer Connections Supervisor, enhancing team productivity by streamlining workflows and fostering a culture of quality assurance and team leadership. My approach to performance management and customer relationship management significantly improved customer satisfaction, demonstrating my adeptness in both hard and soft skills. I have been successful at motivating and building positive team dynamics to accomplish aggressive goals. I am dedicated to an open, communicative culture where employees feel empowered to contribute to company's success.
Overview
23
23
years of professional experience
Work History
Consumer Connections Supervisor
Lixil
Salem, OH
09.2001 - Current
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increase team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolve conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conduct performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
BBA - Business Administration And Management
Kent State University
Kent, OH12-2012
Skills
- Training and mentoring
- Processes and procedures
- Quality Assurance
- Team Leadership
- Customer Relationship Management
- Performance Management
Timeline
Consumer Connections Supervisor
Lixil
09.2001 - Current
BBA - Business Administration And Management
Kent State University