David Dunn
Lone Tree,CO
Summary
Proven leader with extensive experience in operational efficiency and team management, notably at Spinnakers Restaurant. Excelled in conflict resolution and staff training, enhancing team collaboration and customer satisfaction. Achieved significant improvements in kitchen performance through meticulous attention to detail and effective communication. Skilled in troubleshooting and interpersonal communication, consistently driving operational excellence and positive workplace culture.
Overview
11
11
years of professional experience
Work History
Relief Manager
Waffel House
04.2021 - Current
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Identified conflicts among employees and used interpersonal communication to find effective solutions.
- Provided constructive feedback to workers, which improved morale, and boosted efficiency.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Ensured a clean and well-organized store environment for an improved shopping experience.
- Trained new team members on company policies, procedures, and best practices, ensuring consistent service quality.
- Addressed any technical issues quickly and efficiently, minimizing downtime and ensuring a positive customer experience.
- Proactively addressed potential safety hazards, maintaining a secure environment for both employees and customers.
- Provided exceptional customer service by attentively listening to needs and making appropriate product recommendations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Kitchen Manager
Spinnakers Restaurant
10.2015 - 09.2019
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
Assistant Manager
O’maddys
04.2014 - 10.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Culinary Arts - Culinary Arts
Pinellas Technical College
St Petersburg FL04.2008
Business Management
St. Petersburg College
Clearwater, FL09.2006
High School -
Boca Ciega High School
Gulfport, FL2004
Skills
- Troubleshooting issues
- Incident reports
- Lesson planning
- Payment processing
- Staff supervision
- Operations oversight
- Shift management
- Quality service
- Facility supervision
- Hospitality and accommodation
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Professional and courteous
- Self motivation
- Managing operations and efficiency
- Conflict resolution
- Hiring and training
- Employee training
- Professionalism
- Good judgment
- Staff management
- Interpersonal communication
Timeline
Relief Manager
Waffel House
04.2021 - Current
Kitchen Manager
Spinnakers Restaurant
10.2015 - 09.2019
Assistant Manager
O’maddys
04.2014 - 10.2016
Culinary Arts - Culinary Arts
Pinellas Technical College
Business Management
St. Petersburg College
High School -
Boca Ciega High School
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