David Dunton

Duncanville,TX

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

years of professional experience

Work History

Special Needs Bus Monitor

Duncanville Independent School District

05.2016 - 09.2024

Monitored environmental factors such as temperature control within the bus, ensuring a comfortable and safe atmosphere for all passengers.
Maintained accurate records of student attendance and incident reports, contributing to a well-organized system for tracking student performance.
Promoted a positive atmosphere on the bus through engaging activities that encouraged social interaction among students while en route to school or home.
Participated in ongoing training programs to stay up-to-date on best practices for working with special needs students, ensuring the highest quality care possible.
Developed strong rapport with students by consistently demonstrating patience, empathy, and understanding of their unique requirements.
Assisted special needs students in boarding and disembarking the bus, ensuring a smooth and comfortable experience.
Enhanced communication between parents, school staff, and transportation department by promptly addressing concerns and providing updates on student progress.
Fostered strong relationships with school staff members to facilitate seamless transitions from classroom settings to transportation services for special needs students.
Demonstrated flexibility by adapting to changes in routes or schedules as needed, prioritizing the needs of special needs students throughout their transportation experience.
Participated in regular team meetings with other bus monitors, drivers, and school staff to discuss best practices and ensure quality service delivery.
Collaborated with bus drivers to create a positive transportation environment, resulting in fewer behavioral issues during transit.
Maintained a clean and sanitary environment within the bus, contributing to a welcoming space for students.
Contributed to efficient operation by promptly reporting any mechanical or safety concerns related to the bus equipment or its operation.

Guest Relations Associate

Hurricane Harbor

04.2015 - 09.2015

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Reduced wait times for customers through quick transaction processing and multitasking abilities.
Managed high volumes of transactions during peak hours, maintaining accuracy and efficiency under pressure.
Balanced cash drawer at the end of each shift, ensuring accuracy in all transactions processed throughout the day.
Assisted in inventory management, contributing to a well-stocked and visually appealing store.
Enhanced store reputation with attentive service and accurate transaction processing.
Handled returns and exchanges efficiently, adhering to store policies while maintaining a focus on customer satisfaction.
Maintained knowledge of current promotions and sales events to better serve customers during checkout process.
Streamlined checkout process for customers by maintaining an organized and clean workstation.
Processed various forms of payment accurately, including cash, credit cards, checks, and gift cards.
Ensured compliance with company policies regarding discounts, coupons, refunds; contributing to a consistent customer experience.
Greeted customers entering store and responded promptly to customer needs.

Education

High School Diploma -

Duncanville High School

Duncanville, TX

06-2013

Skills

Observation and monitoring
Patience and tolerance
Confidentiality and privacy
Reliability and punctuality
Safety awareness
Professionalism and ethics

First aid and CPR
Teamwork and collaboration
Problem-solving
Time management
Punctuality
Active listening

Timeline