David Dye
Greer,South Carolina
Summary
Dependable and a successful server, providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Worked with staff and customers to ensure customer satisfaction, with high quality of service and guaranteed guest return. Friendly professional with a background overseeing guest issues with amazing tact and concern. A courteous Guest Services Associate promoting exemplary talents in checking in guests and effectively representing the company brand.
Overview
1
1
year of professional experience
Work History
Server
California Dreaming Restaurant And Bar
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Guest Services Associate
TopGolf
05.2022 - 05.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Booked appointments, accepted payments and answered guest questions.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Gave information about area attractions and provided directions.
- Managed cash flows, audited tills and receipts and upheld store policies to increase profits.
- Enhanced membership sales by providing excellent customer service and staff management.
- Exceeded specific company objectives by fostering relationships with staff and customers to increase revenue.
Education
High School Diploma -
Greer Middle College Charter High School
Taylors, SC05.2023
Skills
- Negotiation
- Service Prioritization
- Active Listening
- Communication
- Table Monitoring and Turnover
- Maintenance Team Collaboration
Timeline
Server
California Dreaming Restaurant And Bar
06.2023 - Current
Guest Services Associate
TopGolf
05.2022 - 05.2023
High School Diploma -
Greer Middle College Charter High School
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