David Dyne
Broomfield,CO
Summary
Results-driven CSR and Sales professional known for high productivity and efficient task completion. Specialize in customer relationship management, conflict resolution, and sales strategy implementation. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and drive sales growth.
Overview
1
1
year of professional experience
Work History
CSR, Sales
7 Eleven Gas Station
Broomfield, CO
10.2022 - 06.2023
- Ensured compliance with all safety regulations within the store environment.
- Resolved customer complaints professionally in accordance with company policy.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Answered customer questions and provided store information.
- Processed sales transactions to prevent long customer wait times.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Northglenn High School
Northglenn, CO12-2019
Skills
- Cross-Selling and Upselling
- Performance Tracking
- Product Knowledge
- Inbound and Outbound Calling
- Report Generation
- Scheduling
Timeline
CSR, Sales
7 Eleven Gas Station
10.2022 - 06.2023
High School Diploma -
Northglenn High School