David Dyson
Birmingham,AL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
Work History
General Manager
Express Oil Change & Tire Engineers
07.2008 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
No Degree -
University of Phoenix
Birmingham, AL2010
High School Diploma -
Spain Park High School
Birmingham, AL05.2007
Skills
- Business Administration
- Expense Control
- Customer Relationship Management
- Staff Supervision
- Budget Analysis
- Vendor Relationships
- Exceptional Communication
- Skilled Negotiator
- Labor Cost Controls
- Leadership and Team Building
- Inventory Control
- Sales Expertise
Accomplishments
Hood Tech of the Month- on multiple occasions
Manager of the Month
Timeline
General Manager
Express Oil Change & Tire Engineers
07.2008 - Current
No Degree -
University of Phoenix
High School Diploma -
Spain Park High School