David Dzodzomenyo
Omaha,NE
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Successful Computer Technician qualified to upgrade networks, software and hardware. Enthusiastic professional with background initiating malware protection and promoting cybersecurity policies. Exceptional skills in Windows and SQL Server applications. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Resourceful Software Quality Assurance Engineer with 2 years handling complete review process. Expertly assists IT design, testing and maintenance to preserve application effectiveness. Offers detailed patch assessment and script automation to handle service delivery in rigorous always-on environments. Actively resolves technical complications during application QA testing. Quality assurance professional with stellar record of collaborating with software developers to produce robust, bug-free programs that meet business and consumer needs. Analyzes and improves software development processes and supports teams in meeting critical project deadlines. Captures and documents defects, solutions and test plans accurately and clearly across diverse teams.
Overview
14
14
years of professional experience
Work History
Software QA Engineer
One Staff Medical
06.2023 - Current
- Collaborated closely with development teams to identify, report, and resolve software defects promptly.
- Increased team productivity by providing guidance and mentoring junior QA engineers.
- Maintained detailed documentation of test results, ensuring accurate tracking of issues and resolutions.
- Established culture of continuous improvement within QA team, fostering increased efficiency and effectiveness over time.
- Served as advocate for user-centric approach to software development, working closely with UX designers and developers to ensure seamless user experiences for all products.
- Played a key role in resolving critical defects during high-pressure situations, ultimately preserving client trust in company products and services.
- Identified opportunities for process improvements within QA function, leading to increased overall product quality.
- Ensured compliance with industry standards by conducting regular audits of internal QA processes.
- Contributed to successful product launches through rigorous testing and validation efforts.
- Implemented automated testing tools to increase test coverage and reduce manual efforts.
- Evaluated emerging technologies in field of software quality assurance, recommending adoption where appropriate to enhance team capabilities.
PC Refresh Technician
Pacific Life
05.2022 - 06.2023
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Patiently walked individuals through basic troubleshooting tasks.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Implemented internal quality standards to secure electronic records integrity.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Contributed to overall project success with effective time management skills and prioritization of tasks.
- Streamlined workstation setup procedures, expediting deployment of refreshed PCs for endusers.
- Maintained accurate inventory records of hardware components, facilitating efficient allocation of resources for future refresh projects.
Placement Engineer
Five Nines Technology Group
11.2021 - 05.2022
- Interacted with subject matter experts to develop training material and tools for personnel.
- Troubleshooted system and end user issues and resolved them via a ticketing system
- Was one of two Placement Engineers responsible for the creation of user accounts and server maintenance for Thrasher
- Assisted and setup user workstations for the organization
- Troubleshooted various IT and application related issues as well as running batch scripts via Powershell to install, and configure applications on computers
Freelance Computer Consultant
N/A
02.2020 - 11.2021
- Build high end gaming PCs for clients. Components ranging from mid-range to ultra high end
- Would install radiators, PSUs, GPUs, Capture Cards, Custom Water Loops. Most products purchased from websites where discounts could be applied
- Would access BIOS and ensure CPU was overclocked to client specifications. The same with RAM
- Configure SATA storage for HDDs, SSDs, or NVMEs. Arrange storage into RAID arrays if needed
- Would install Windows OS on devices and configure for home use
- Also built websites for family and friends as well as developed programs using Java or C++. Examples available on my GITHUB
Sales Manager
CarHop Auto Sales & Finance
09.2019 - 02.2020
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Researched competitors' activities and products to uncover new trends
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
Customer Care Analyst
Mutual Of Omaha
01.2017 - 09.2019
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Resolved concerns with products or services to help with retention and drive sales.
- Logged call information and solutions provided into internal database.
- Managed supplier deliveries around client needs to increase client retention.
- Coordinated timely responses to online customer communication and researched complex issues.
- Communicated with clients regarding account services, statements, and balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Senior Consultant of Technology
Office Max
09.2014 - 01.2017
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
- Facilitated IT enterprise architecture across organization's enterprise transformation programs.
- Liaised with facilities personnel to manage security and infrastructure expansion, data center modifications, equipment placement, power management and cooling.
- Directed IT services, counseled executives and collaborated with senior management on strategic planning.
- Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
Associate Consultant
Office Max
03.2010 - 09.2014
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Analyzed problematic areas to provide recommendations and solutions.
- Collaborated with teams to define, strategize and implement marketing and web strategies.
- Assisted customers as they came into the building and recommended various solutions to their immediate requests.
- Gained valuable experience in both customer service and IT related field.
Education
Bachelor of Science - Cyber Operations And Warfare
Bellevue University
Bellevue, NE05.2024
Associate of Applied Science - Database Programming
Metropolitan Community College
Omaha, NE05.2022
Skills
- Troubleshooting and Diagnostics
- Software Development
- Computer Configurations
- Attention to Detail
- Verbal and Written Communication
- Computer Hardware Knowledge
- Remote Support
- Microsoft Office
- Printers and Peripherals
- Network Operating Systems
- Printers and Peripherals Installation
- Software Installation
- Linux Operating System
- Virus Detection Software
- Computer Networking
- Hardware and Software Configuration
Timeline
Software QA Engineer
One Staff Medical
06.2023 - Current
PC Refresh Technician
Pacific Life
05.2022 - 06.2023
Placement Engineer
Five Nines Technology Group
11.2021 - 05.2022
Freelance Computer Consultant
N/A
02.2020 - 11.2021
Sales Manager
CarHop Auto Sales & Finance
09.2019 - 02.2020
Customer Care Analyst
Mutual Of Omaha
01.2017 - 09.2019
Senior Consultant of Technology
Office Max
09.2014 - 01.2017
Associate Consultant
Office Max
03.2010 - 09.2014
Bachelor of Science - Cyber Operations And Warfare
Bellevue University
Associate of Applied Science - Database Programming
Metropolitan Community College
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