Accomplished operations and contracts manager with 8+ years of proven success leading projects and teams of varying sizes and scopes. An efficient problem solver, capable of developing creative solutions that balance both business and customer needs. Highly developed interpersonal communication skills which help foster partnerships with cross-functional teams, at all levels of organizations. Seeking a new opportunity that leverages years of growth and dedication to driving results, optimizing processes, and improving quality and customer satisfaction. Technical proficiencies include, but are not limited to, MS Office Suite, SAP, Model N and Salesforce.com.
· Design, draft and validate offers and executable contracts on behalf of the company
· Collaborate with Strategic Account Executives on pricing strategies that maintain profitability
· Build gross profit (GP) models to analyze profitability and identify cost reduction opportunities
· Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms
· Manage end-to-end contract lifecycle, beginning with RFI/RFP solicitations
· Proactively develop plans aimed at increasing customer retention and contract renewals
· Perform comprehensive sales analysis to present to senior leadership in support of proposals
· Identify and launch projects that address internal process improvement, as well as onboarding and training.
· Led a team of six (6) sales and service professionals tasked with maintaining and growing a $30M customer base
· Managed all VA and DoD bids and submissions for bi-annual contract modifications and RFP’s
· Ensured all US Government vendor portals and registrations were compliant and up-to-date (i.e. SAM)
· Served as project stakeholder for annual product and software launch schedules
· Coordinated efforts across internal departments to meet bi-annual product launch deadlines
· Developed messaging surrounding new products and company initiatives, including customer facing collateral, email blasts and website updates
· Coached and mentored team members with a growth mindset and customer-first vision
· Monitoring and maintaining contracts held with the U.S. Veterans Administration
· Research and resolve discrepancies in pricing and order fulfillment to ensure compliance with contract terms
· Initiated and steered special projects as assigned by senior management to increase operational efficiencies
Sivantos Circle of Excellence - 2018
Highest year-over-year growth, all sales channels