David Eakins
Summary
Security Clearance: Secret (Active)
Full-Service Computer Technician handling everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Junior Program Analyst
Precise Systems
Patuxent River, MD
02.2021 - Current
- Managing NMCI seats & profiles for PMA-205 users
- Responding to data calls from HQ / AD on behalf of Program Office
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Analyzed NMCI issues to identify troubleshooting methods needed for quick remediation.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Office Manager
MAG Aerospace
Lexington Park, MD
11.2019 - 09.2020
- Daily use of GSA X09 high security locks
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping through Deltek Cloud.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Compared vendor prices and negotiated for optimal savings.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Access Control
MAG Aerospace
Lexington Park, MD
05.2019 - 11.2019
- Supported MQ-4C Triton Program
- Controlled access to classified areas of the program office through facility commander WNX
- Daily use of GSA X10 high security locks
- Use of JPAS (Joint Personnel Adjudication System)
- Prepared reports to document security breaches and extent of damage caused by breaches.
- Initiated protective and corrective measures to prevent future incidents.
- Coordinated with IT to provide objective advice about implementation assistance for IT security requirements.
- Helped streamline repair processes and update procedures for support action consistency.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Administrative Assistant
Ausley Associates
Lexington Park, MD
03.2018 - 05.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Education
High school Diploma -
Great Mills High School
Great Mills Maryland05.2015
Dr. James A. Forrest Career And Technology Center
Leonardtown Maryland05.2015
Skills
- Troubleshooting Network Issues
- System Performance Assessment
- Account Administration
- Help Desk Support
- Microsoft Windows and Office
- Tracking and Documentation
- Issue and Resolution Tracking
- Development Documentation
- Hardware and Software Repair
- Resolving Problems and Incidents
- Mobile Device Deployment
- Computer Hardware Knowledge
Certification
CompTIA Security+ (In Progress)
Awards
Precise Systems STAR Award - March 2022
Timeline
Junior Program Analyst
Precise Systems
02.2021 - Current
Office Manager
MAG Aerospace
11.2019 - 09.2020
Access Control
MAG Aerospace
05.2019 - 11.2019
Administrative Assistant
Ausley Associates
03.2018 - 05.2019
High school Diploma -
Great Mills High School
Dr. James A. Forrest Career And Technology Center