Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

David Earl

Williamsburg,VA

Summary

Led developmentally appropriate activities for kids and teens children. Established and maintained safe, supportive and welcoming environments for children of all backgrounds.

Childcare professional with history of creating nurturing and structured environments for children. Adept at managing daily operations, developing educational activities, and ensuring compliance with regulations. Reliable team player known for flexibility and results-driven approach.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Childcare Coordinator

Greater West Point Family YMCA
12.2024 - Current
  • Created a supportive atmosphere that encouraged professional development opportunities such as workshops or conferences related to early childhood education.
  • Built culture-friendly program to help children and parents of diverse backgrounds feel welcome.
  • Coordinated volunteer opportunities for parents interested in participating more actively in their child''s educational experience at the center.
  • Organized special events such as field trips or family nights to promote stronger community connections among parents, children, and staff members.
  • Verified proper sign-in and sign-out procedures according to optimal security protections for children.
  • Supervised staff members by providing continuous feedback and support, leading to a high-performing team of childcare providers.

Homewood Suites historic Williamsburg
05.2021 - Current
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Responsibilities

Preschool Teacher's Assistant

R.F Wilkinson Family YMCA
01.2022 - 12.2024
  • Supervised children during in-classroom activities and on playground.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Encouraged children to interact with each other and participate in group activities.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Prepared for lessons by gathering educational materials and setting up equipment.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Organized snack time and nap hours.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Delivered clear, concise instructions to children to aid in each student's decision-making.
  • Cleaned, organized and restocked classrooms for upcoming classes.

Lead Child Watch Staff

R.F Wilkinson Family YMCA
11.2023 - 11.2024
  • Increased accessibility of program offerings for non-English speaking families by incorporating bilingual resources and signage in the facility.
  • Fostered a welcoming environment for children, parents, and staff members through effective communication and collaboration.
  • Designed engaging bulletin board displays that showcased children''s artwork, featured upcoming events, and celebrated diversity within the childcare community.
  • Upheld cleanliness standards within the play area by regularly sanitizing toys, surfaces, and equipment per established guidelines.
  • Provided one-on-one support for children with special needs or requiring additional attention, ensuring an inclusive environment.
  • Supported healthy eating habits among children by monitoring snack time closely and promoting nutritious options when necessary.
  • Ensured compliance with state licensing regulations by following all policies outlined in employee handbook pertaining to Child Watch operations.

Lead Camp Counselor

R.F Wilkinson Family YMCA
06.2023 - 08.2024
  • Assisted camp management in devising effective strategies for a better overall camp experience and increased camper satisfaction.
  • Led group sessions focused on fostering teamwork, communication, and problem-solving skills among campers.
  • Adapted programs to accommodate any special needs or requests from campers or their families, creating an inclusive environment for all.
  • Evaluated camper progress throughout the session by providing ongoing feedback on areas where they excelled or needed improvement.
  • Contributed to the continuous improvement of camp operations by participating in post-season review meetings and offering constructive suggestions based on personal experiences.
  • Enhanced camper experiences by incorporating fun and educational activities tailored to their interests.
  • Provided support to campers facing challenges or difficulties, offering guidance and promoting personal growth.
  • Facilitated open communication among staff members by conducting regular meetings and providing opportunities for feedback on camp operations.

Summer Camp Counselor

R.F Wilkinson Family YMCA
06.2021 - 08.2023
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
  • Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
  • Contributed to a successful summer by consistently meeting or exceeding performance expectations in all areas of responsibility.
  • Collaborated with fellow counselors to plan and execute daily schedules, special events, and field trips for optimal camper enjoyment.
  • Resolved conflicts effectively while maintaining strong relationships with campers, parents, and staff members.
  • Improved communication between camp staff by establishing regular meetings to discuss goals, challenges, and successes throughout the season.
  • Developed strong interpersonal skills through active listening and empathetic responses to campers'' needs and emotions.
  • Coordinated end-of-season awards ceremony recognizing individual achievements among both campers and staff members.

Lead Day Camp Counselor

R.F Wilkinson Family YMCA
09.2021 - 06.2022
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.

Child Watch Staff

R.F Wilkinson Family YMCA
03.2019 - 03.2020
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.

Front Desk Agent/PBX Operator/Reservation Agent

Great Wolf Lodge
11.2017 - 01.2020
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current. Posted charges, updated accounts and issued bills to departing guests.
  • Monitored reservations to track incoming parties and special events.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Coordinated with internal departments to handle wide range of guest needs. Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy. Managed customer complaints and rectified issues to complete satisfaction.
  • Personally addressed and welcomed over 200 guests to business per day, improving overall customer service and engagement.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Input customer data using opera software and made immediate updates to reflect room changes.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Computed guest billings and posted charges to room accounts.

Member Experience Staff

R.F Wilkinson Family YMCA
11.2018 - 03.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with members and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Greeted members and assisted with variety of questions to foster exceptional customer service.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.

Amusement Ride Operator

Busch Gardens
03.2014 - 11.2018
  • Collaborated with peers to deliver consistent service and promote customer retention.
  • Sold tickets and collected additional fees from customers for special services. Trained new employees on ride operations, pointing out safety mechanisms and features.
  • Interacted with thousands of guests per day with friendly, patient manner to deliver positive, fun experience.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
  • Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas. Addressed multiple issues to patron satisfaction, escalating more critical problems to management.
  • Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
  • Provided assistance by directing patrons to various parts of facility, specific events and landmarks.
  • Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.

Education

High School Diploma -

Bethel High School
Hampton, VA
06.2012

Skills

  • Sales abilities
  • Issue resolution
  • Policy compliance
  • Safety assurance
  • Problem-solving
  • Safety procedures
  • Resource distribution
  • Program leadership
  • Group facilitation
  • Audit tracking
  • Data evaluation
  • Shipping coordination Upselling strategies Guest seating
  • Account development Payment verification Time management skills Sales tracking
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like ON Q
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Child development expertise
  • Curriculum planning
  • Early childhood education
  • Nutrition awareness
  • Budgeting and finance
  • Special needs experience
  • Child assessment
  • Parent-teacher collaboration
  • Teacher training
  • Staff monitoring
  • Strategic direction
  • Staff facilitation
  • Resourcing support
  • Scheduling expertise
  • Policy establishment
  • Teamwork
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Friendly, positive attitude
  • Customer service

Accomplishments

Level I recognized club (Blue Ridge Leaders School)

Level III recognized club (Blue Ridge Leaders School)


Certification

CPR certification

MAT certification

VA pre-service childcare certification

Praesidium child abuse prevention certificaiton


Timeline

Childcare Coordinator

Greater West Point Family YMCA
12.2024 - Current

Lead Child Watch Staff

R.F Wilkinson Family YMCA
11.2023 - 11.2024

Lead Camp Counselor

R.F Wilkinson Family YMCA
06.2023 - 08.2024

Preschool Teacher's Assistant

R.F Wilkinson Family YMCA
01.2022 - 12.2024

Lead Day Camp Counselor

R.F Wilkinson Family YMCA
09.2021 - 06.2022

Summer Camp Counselor

R.F Wilkinson Family YMCA
06.2021 - 08.2023

Homewood Suites historic Williamsburg
05.2021 - Current

Child Watch Staff

R.F Wilkinson Family YMCA
03.2019 - 03.2020

Member Experience Staff

R.F Wilkinson Family YMCA
11.2018 - 03.2019

Front Desk Agent/PBX Operator/Reservation Agent

Great Wolf Lodge
11.2017 - 01.2020

Amusement Ride Operator

Busch Gardens
03.2014 - 11.2018

High School Diploma -

Bethel High School

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David Earl