David Echols
Irving
Summary
Results-oriented professional with a strong foundation in graphic design and art direction. Experienced in managing portfolios and developing strategic concepts that elevate brand identity and engagement with precision .
Overview
25
25
years of professional experience
Work History
Artist
me
Irving
05.2019 - Current
- Created original artwork for various projects and exhibitions.
Customer Service Team Member
Chase Manhattan Bank
Arlington
05.2001 - 05.2019
- Assisted customers with account inquiries and transactions.
- Resolved customer complaints and provided effective solutions.
- Educated clients on banking products and services available.
- Processed financial transactions accurately and efficiently.
- Collaborated with team members to enhance service delivery.
- Monitored service quality to uphold company standards.
- Assisted customers with product selection and ordering processes.
- Informed customers of sales and promotions.
- Assisted with training new employees in customer service protocols.
- Persuaded customers to reconsider cancellation.
- Made suggestions for improving products and services from customer feedback.
- Participated in team meetings to discuss solutions for improving customer service standards.
- Created reports to analyze customer satisfaction levels.
- Explained product details and care to potential customers.
- Updated customer accounts information as required.
- Provided technical support for products and services.
- Provided information about products and services to customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
Education
High School Diploma -
Mac Arthur High
Irving, TX05-1989
Skills
- Digital illustration
- Graphic design
- Art direction
- Concept development
- Portfolio management
- Brand strategy
Timeline
Artist
me
05.2019 - Current
Customer Service Team Member
Chase Manhattan Bank
05.2001 - 05.2019
High School Diploma -
Mac Arthur High