David Egger
Mayer,MN
Summary
To continually grow skills in a challenging, professional work environment. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
18
18
years of professional experience
Work History
Service Operations Specialist
Schwan’s / Yelloh
06.2021 - Current
- Successfully executes primary responsibility of providing route relief coverage and support
- Trains new Route Sales Representatives (RSRs) and assists in coaching and developing team members on a variety of topics including safety, sales, and service
- Provide real-time training and coaching support, through ride alongs with Route Sales Representatives (RSRs) on their routes
- Supports manager with administrative functions and depot training as needed
- Works with and helps lead a team of motivated individuals who share similar values.
- Manages depot banking/ deposits daily
- Schedules routine/ preventative maintenance for entire fleet
- Conducts daily sales/ safety meetings
Production Technician
General Mills
01.2018 - 01.2021
- Follow all company safety policies and procedures to ensure a safe working environment
- Follow standard operating procedures to operate various pieces of high speed and/or high tech processing and packaging equipment
- Troubleshoot problems with machinery and partner with maintenance staff to resolve issues
- Calibrate processing and packaging systems daily to meet required specifications
- Participate in start-up, change over and shut down of operating equipment
- Perform change overs and End of Run cleans including disassembly and reassembly of necessary equipment
- Be responsible for executing all required HACCP/quality processes and documentation
- Participate in Continuous Improvement initiatives in order to increase platform performance
- Diagnose and troubleshoot problems in equipment operation
- Assists in training new employees
- Attend meetings and trainings as required
- Perform additional related tasks as assigned.
Retail Associate Manager
Wireless Vision
01.2014 - 01.2018
- Responsible for full operation of retail store in the absence of the Store Manager, including opening, closing, staffing, service levels, cash and inventory
- Work with Sales Associates initiatives including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location
- Role plays with the team to help them sharpen their skills and learn to deal with challenging situations
- Offer consultative sales and service on the sales floor during retail hours
- Partner with the Retail Store Manager to help recruit, motivate and manage a high performing team
- Assist Store Manager in the planning and execution of store meetings
- Create an outstanding buying experience for the customer Execute floor leadership—own and manage the sales floor with the Store Manager; greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries
- Coach and develop Sales Associates in assessing customer needs and right fitting the customer with the total technology solution
- Maintain a neat, clean, organized store at all times
- Work with Store Manager to execute on the local store marketing initiatives to solicit new business
- Complete accurate paperwork and transactions according to company policies and procedures
- Ensure the maintenance of the store appearance and merchandising standards, including assisting with the planning of complete store merchandising plan-o-gram resets
- Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures
- Work with the Sales Associate team to problem solves customer issues
- Assist in other tasks, duties, or projects as assigned by management.
Mobile Sales Associate
Best Buy
01.2011 - 01.2013
- As a key member of the most successful business vertical within the Best Buy group, I was able to meet and exceed monthly revenue and customer satisfaction targets
- Utilizing my extensive experience in the mobile industry, I was able to contribute to growing the knowledge of the 'connected' team within one of Best Buy's flagship locations.
Mobile Sales Associate
T-Mobile
01.2010 - 01.2011
- As a retail sales consultant I was able to lead the team in meeting and exceeding monthly revenue targets
- This was achieved by focus on more appealing merchandising within corporate guidelines, and increasing team knowledge through personally facilitated training.
Lead Technician
Flextronics
01.2006 - 01.2010
- Responsible for all technical traffic
- In addition to acting as the first line of support for customers with mobile device issues, I assumed the role of Lead Technician
- In this team leader role I was accountable for the scheduling and optimizing the workflow of the technical team
- During my tenure as Lead Technician I was able to secure additional technical training for the team which positioned the team well for servicing next-generation devices.
Education
Real Estate Law, Principles, and Contracts. -
Grayson Co College
American Home School
01.1995
Skills
- Operational Excellence
- Fleet Management
- Process Improvement
- Operational Efficiency
Timeline
Service Operations Specialist
Schwan’s / Yelloh
06.2021 - Current
Production Technician
General Mills
01.2018 - 01.2021
Retail Associate Manager
Wireless Vision
01.2014 - 01.2018
Mobile Sales Associate
Best Buy
01.2011 - 01.2013
Mobile Sales Associate
T-Mobile
01.2010 - 01.2011
Lead Technician
Flextronics
01.2006 - 01.2010
Real Estate Law, Principles, and Contracts. -
Grayson Co College
American Home School