Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

David Ehie

Springfield,MO

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

T-Mobile
Springfield, MO
08.2021 - 03.2025
  • Resolved customer issues through effective communication and problem-solving skills.
  • Made decisions and resolved issues using critical thinking and analytical skills.
  • Shared information and resources to support problem-solving strategy.
  • Selected best and most efficient methods to complete on-time deliverables.
  • Educated customers on new products and promotional offers.
  • Collaborated with team members to improve service delivery.
  • Documented customer interactions in the database accurately.
  • Maintained knowledge of company policies and procedures for customer support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Leveraged combination of skills to identify issues and determine underlying causes.

Help Desk Technician

D&S Residential Services
Madison, WI
02.2023 - 02.2025
  • Provided technical support for software and hardware issues across multiple devices.
  • Assisted users with troubleshooting and resolving network connectivity problems.
  • Documented user interactions and technical issues in the ticketing system.
  • Installed and configured new computer systems and peripheral devices.

Customer Service Representative

CSLLC
Springfield, MO
07.2017 - 08.2019
  • Resolved customer issues through effective communication and problem-solving skills.
  • Assisted customers with service inquiries and product information.
  • Maintained knowledge of company policies and procedures for customer support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed strong customer relationships to encourage repeat business.

Education

A+ -

CompTIA
12-2025

Bachelor of Science - Information Technology And Cyber-Security

Colorado Technical University
Colorado Springs, CO
06-2025

Skills

  • Technical support
  • Customer service
  • Problem solving
  • Critical thinking
  • Project management
  • Team collaboration
  • Positive and professional
  • Empathy and patience
  • Microsoft Excel
  • Verbal and written communication
  • Multi-line phone talent
  • Calm demeanor
  • Complaint handling
  • Conflict mediation
  • Quality control
  • Network device monitoring
  • Help desk assistance
  • Network security
  • Quality of service
  • VMWare experience
  • Certificate in computer applications programming
  • Antivirus and spam blocking
  • VPN implementation
  • VoIP
  • IT security policies
  • Patch management
  • Remote access support
  • Network access control

Affiliations

  • Built custom desktop computers tailored to individual client needs, including gaming setups, workstation PCs, and general-use systems.
  • Provided ongoing technical support, troubleshooting hardware and software issues, resolving performance problems, and guiding users through system maintenance.
  • Assisted clients with operating system installation, driver configuration, peripheral setup, and network connectivity.
  • Demonstrated excellent communication and customer service skills while translating complex technical concepts into clear, user-friendly guidance.
  • Stayed current with evolving hardware trends, compatibility standards, and component performance benchmarks.

Timeline

Help Desk Technician

D&S Residential Services
02.2023 - 02.2025

Customer Service Representative

T-Mobile
08.2021 - 03.2025

Customer Service Representative

CSLLC
07.2017 - 08.2019

A+ -

CompTIA

Bachelor of Science - Information Technology And Cyber-Security

Colorado Technical University

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