David Eriksen
North Bend
Summary
Dynamic and reliable Pickup and Delivery Contractor with FedEx Ground, recognized for optimizing delivery routes and enhancing customer satisfaction. Proven expertise in route planning and vehicle maintenance, coupled with strong communication skills. Achieved significant reductions in delivery delays while fostering positive client relationships through exceptional service and problem-solving abilities.
Overview
28
28
years of professional experience
Work History
Pickup and Delivery Contractor
Fedex Ground
04.1998 - Current
- Operated delivery vehicles efficiently to ensure timely package distribution.
- Managed route planning to optimize delivery schedules and minimize delays.
- Maintained accurate records of deliveries and pickups for accountability.
- Collaborated with team members to enhance service quality and customer satisfaction.
- Conducted vehicle inspections to ensure compliance with safety regulations.
- Trained new drivers on operational procedures and best practices for efficiency.
- Implemented process improvements to increase delivery accuracy and reduce errors.
- Resolved customer inquiries promptly, fostering positive relationships and repeat business.
- Participated in team meetings, contributing valuable insights to improve overall delivery operations and enhance collaboration among contractors.
- Reduced fuel costs for the company by implementing eco-friendly driving techniques and regular vehicle maintenance checks.
- Streamlined delivery routes by optimizing navigation and scheduling to improve overall efficiency.
- Operated various types of vehicles including vans, trucks, or trailers depending on specific job requirements proficiently.
- Maximized load capacity by organizing cargo strategically within the vehicle space without compromising safety regulations.
- Enhanced customer satisfaction with timely deliveries and professional communication throughout the process.
- Collaborated with dispatchers to prioritize urgent deliveries, ensuring on-time arrival in critical situations.
- Coordinated with clients to schedule home deliveries, ensuring customer preferences were met while adhering to strict timeframes.
- Coordinated with warehouse staff for seamless loading of goods onto delivery trucks, reducing wait times at pick-up locations.
- Loaded and unloaded cargo efficiently, minimizing potential damages during transportation and delivery processes.
- Developed strong relationships with clients through reliable service and effective problem resolution when needed.
- Increased route efficiency by regularly reviewing and updating maps, GPS systems, and traffic updates.
- Adhered to safety regulations while operating vehicles, resulting in an excellent driving record without any accidents or traffic violations.
- Performed regular vehicle inspections and maintained cleanliness standards to uphold a professional image for the company.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected load security and checked for damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Protected people and equipment from hazardous materials by using correct procedures.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Education
High School Diploma -
Mt Carmel High School
San Diego, CA06-1988
Skills
- Strong navigation skills
- Reliability and punctuality
- Patience and persistence
- Professionalism and courtesy
- Load securing proficiency
- Stress tolerance
- Safety consciousness
- Record keeping
- Vehicle maintenance
- Route planning expertise
- Excellent time management
- Efficient driving techniques
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Safe driving
- Dependable and reliable
- Attention to detail
- Multitasking and organization
- Time management skills
- Punctual and reliable
- Loading and unloading
- Clear communication
- GPS and route planning
- Adaptability and flexibility
- Verbal and written communication
- Valid Driver's license
- Heavy lifting
- Clean driving record
- Safe driving record
- Customer interaction
- Commercial driving
- Map reading and navigation skills
- Defensive driving
- Vehicle inspections
- DOT compliance
- Vehicle inspection
- Route planning
- Client relationship management
- GPS navigation
- Safe driver training
- Shipping and packaging
- Complex Problem-solving
Second Van Driver of the year 1998
In 1998 I was selected sa our terminals Second Van Driver of the year for exceptional service and safety
Timeline
Pickup and Delivery Contractor
Fedex Ground
04.1998 - Current
High School Diploma -
Mt Carmel High School