Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

David Escobar

Shepherd

Summary

Versatile in multiple job positions possessing valid TX driver's license and excellent driving record. Available all 5 days per week to drive and operate effectively to deliver exceptional customer satisfaction and increase efficiency in your business.

Overview

7
7
years of professional experience

Work History

HVAC Assistant

JDR A/C
08.2018 - Current
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Joined pipes or tubing to refrigerant and water sources to form complete circuit.
  • Used Hardware tools to install, connect and adjust thermostats, humidistats and timers.
  • Performed over 1000 hours of daily driving effectively while ensuring safety of all equipment, completing routine maintenance of all trucks, and optimizing time management to guarantee customer satisfaction.

Postal Worker

Pensacola Christian College Inc.
01.2022 - 02.2023
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Planned routes and service updates to improve customer satisfaction.
  • Sorted mail according to size, shape and destination.
  • Weighed mail and computed pricing amounts.
  • Monitored performance of junior team members and offered support.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Monitored inventory of postage stamps and made orders to replenish.

Customer Service Representative

Abeka
08.2020 - 07.2021
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved accounting, service and delivery concerns.
  • Sought ways to improve processes and services provided.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Delivery Driver

DoorDash
08.2020 - 07.2021
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings with a 4.8 overall rating in the span of three years.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

Education

Associate of Arts - Marketing

Pensacola Christian College
Pensacola, FL
02-2023

Skills

  • GPS and route planning

  • Order picking and processing

  • Commercial material transportation

  • Vehicle maintenance

  • Safe driving practices

  • Effective communication

  • Delivery management

  • Equipment installation

  • System diagnostics

  • Call management

  • Complaint resolution

  • Verbal/written communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Postal Worker

Pensacola Christian College Inc.
01.2022 - 02.2023

Customer Service Representative

Abeka
08.2020 - 07.2021

Delivery Driver

DoorDash
08.2020 - 07.2021

HVAC Assistant

JDR A/C
08.2018 - Current

Associate of Arts - Marketing

Pensacola Christian College

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David Escobar