Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Work Preference
Quote
Interests
Software
Timeline
Waitress
David Espejo

David Espejo

Los Angeles,CA

Summary

Wine industry professional prepared to excel in this role. Experienced in wine selection, inventory management, and customer education. Strong focus on team collaboration and achieving results. Reliable and adaptable, with expertise in wine tasting, sales, and customer service. Passionate about delivering exceptional experiences and fostering positive team environment.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Wine Specialist

Trader Joe's
04.2012 - Current
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
  • Set up wine tastings to bring in business and promote special offerings.
  • Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
  • Implemented new promotional strategies, dramatically increasing business.
  • Enhanced customer satisfaction by providing personalized wine recommendations based on individual preferences and meal pairings.
  • Represented establishment professionally with guests and earned consistent repeat and referral business.
  • Handled customer inquiries promptly and professionally, resolving issues quickly while maintaining a positive rapport with clientele.
  • Developed a loyal customer base through exceptional service, fostering repeat business and word-of-mouth referrals.
  • Trained new team members on wine knowledge, sales techniques, and customer service best practices to ensure consistent performance standards across the team.
  • Contributed to store merchandising efforts by creating eye-catching wine displays that showcased featured selections and promotions.
  • Evaluated sales data regularly in order to identify emerging trends in consumer preferences for adjustments in inventory management decisions.

Executive Team Leader, Hardlines

Target
06.2008 - 02.2012
  • Streamlined inventory management processes, resulting in reduced stock discrepancies and improved product availability.
  • Developed comprehensive training programs for new hires, ensuring rapid integration into the team and accelerated productivity levels.
  • Conducted regular performance evaluations of team members leveraging insights to implement targeted development plans for individual growth.
  • Collaborated with cross-functional teams to develop seasonal promotions, driving customer engagement and revenue growth.
  • Mentored and coached team members, fostering a culture of high performance and continuous improvement.
  • Analyzed sales data to identify trends and opportunities for growth, adjusting marketing strategies accordingly to maximize profitability.
  • Enhanced customer satisfaction through the effective management of team members and ensuring exceptional in-store experiences.
  • Participated in company-wide initiatives, sharing best practices and collaborating with peers to drive continuous improvement throughout the organization.
  • Optimized store layout for better merchandise visibility, leading to increased impulse purchases and higher average transaction values.
  • Managed budget allocations for staffing, inventory procurement, and operational expenses within the Hardlines department.
  • Oversaw merchandising efforts throughout the Hardlines department including visual displays creation that adhered to corporate guidelines while optimizing customer appeal.
  • Facilitated regular team meetings to communicate company updates, discuss challenges, and celebrate successes collectively.

Assistant Front Office Manager

Park Hyatt Los Angeles
02.2005 - 05.2008
  • Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
  • Balanced daily cash transactions, accurately maintaining financial records for the front office department.
  • Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
  • Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
  • Managed room inventory to optimize revenue opportunities during high-demand periods.
  • Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
  • Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
  • Coordinated with sales and marketing teams to promote hotel services, special offers, and events to potential customers.
  • Improved team performance by providing regular training on customer service techniques and hotel policies.
  • Boosted efficiency by monitoring employee performance closely and providing constructive feedback when necessary.
  • Encouraged and mentored employees to boost performance and remove process inefficiencies.

Education

Bachelor of Science - Hospitality Management

University of Nevada, Las Vegas
Las Vegas, NV

Skills

  • Budgeting and cost control
  • Problem-solving abilities
  • Team building
  • Hospitality service expertise
  • Customer Relationship Management
  • Upselling techniques
  • Wine Knowledge
  • Guest Relations
  • Time management abilities
  • Hospitality best practices
  • Problem-solving aptitude
  • Sales expertise

Certification

Wine & Spirit Educational Trust Level @ Award in Wines (WSET Level 2)

Languages

Spanish
Native or Bilingual
Italian
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Desired Job Title

Wine Sales Representative

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CulturePersonal development programsHealthcare benefitsCareer advancement

Quote

Success is walking from failure to failure with no loss of enthusiasm.
Winston Churchill

Interests

Wine, Travel, History, People

Software

Windows

Timeline

Wine Specialist

Trader Joe's
04.2012 - Current

Executive Team Leader, Hardlines

Target
06.2008 - 02.2012

Assistant Front Office Manager

Park Hyatt Los Angeles
02.2005 - 05.2008

Bachelor of Science - Hospitality Management

University of Nevada, Las Vegas

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David Espejo