Thomas D.G. Evans
Sierra Vista,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in various service industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Technician
Cochise Motorsports
08.2018 - Current
- Organized work to meet demanding production goals.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Completed job reports and logs immediately following service calls.
- Applied critical thinking and research to address complex issues.
- Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
General Manager
Papa John's Pizza
04.2010 - 08.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Pizza Maker
Little Caesars Pizza
10.2009 - 06.2010
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Coached new workers on store policies, pizza making, and dough preparation.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Monitored and maintained clean working areas and cooking surfaces.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
Sales Associate
Big 5 Sporting Goods
09.2008 - 10.2009
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Buena High School
Sierra Vista, AZ05.2007
Skills
- Customer Relations
- Teamwork and Collaboration
- Employee Supervision
- Stock Management
- Inventory and Quality Control
- POS Systems Operations
- System Installation and Troubleshooting
- Issue Analysis
- Mechanical Knowledge
Timeline
Technician
Cochise Motorsports
08.2018 - Current
General Manager
Papa John's Pizza
04.2010 - 08.2018
Pizza Maker
Little Caesars Pizza
10.2009 - 06.2010
Sales Associate
Big 5 Sporting Goods
09.2008 - 10.2009
High School Diploma -
Buena High School
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