David Evans
Torrance,CA
Summary
Proven Senior Customer Care Associate II and Realtor with a track record of enhancing customer satisfaction and streamlining complaint resolution at Ruggable. Skilled in CRM software and exceptional communication, adept at leveraging customer relations and quality assurance to exceed client expectations. Achieved high satisfaction ratings by prioritizing timely problem-solving and client needs.
Overview
15
15
years of professional experience
Work History
Senior Customer Care Associate II
Ruggable
05.2021 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Cross-trained and provided backup support for organizational leadership.
Realtor
Century 21 Union
06.2010 - 05.2021
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Communicated with clients to understand property needs and preferences.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
Education
Bachelor of Arts - Communication Studies
California State University, Long Beach
Long Beach, CA06-2010
Skills
- CRM software
- Live chat support
- Exceptional communication
- Complaint handling
- Time management
- Customer relations
- Quality assurance
Timeline
Senior Customer Care Associate II
Ruggable
05.2021 - Current
Realtor
Century 21 Union
06.2010 - 05.2021
Bachelor of Arts - Communication Studies
California State University, Long Beach
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