David Evans
Englewood,CO
Summary
Results-oriented customer service professional with a reputation for maintaining high standards and delivering top-notch customer service in fast-paced environments. Reliable team player focused on collaboration and flexibility, with experience in team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success, fostering productive work environments and achieving set goals.
Overview
17
17
years of professional experience
Work History
Manager
The Whiskey Biscuit
03.2017 - Current
- Managed daily operations to ensure efficient team performance and customer satisfaction.
- Trained and supervised staff, promoting a collaborative work environment.
- Developed staff schedules to align with peak service hours, improving operational efficiency.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Coordinated events and promotions, driving increased foot traffic and revenue growth.
Lead Technician
Mesa Labs
03.2017 - 11.2019
- Responsible for developing and calibrating medical equipment.
- Organized daily goals for a team of technicians.
- Trained new hires on Phoenix XL(dialysis machine) product line.
- Supervised daily operations and ensured adherence to safety protocols.
- Collaborated with team members to optimize workflow efficiency.
Manager
Historians Ale House
01.2016 - 01.2016
- Helped create the systems and structure to support growth.
- Knowledgeable in Office 365 and QuickBooks.
- Trained new managers.
- Implemented inventory control procedures to optimize stock levels and reduce waste.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Bartender
YardHouse
01.2013 - 01.2016
- Generated repeat business through great customer service and ability to create great relationships.
- Knowledge of an ever-changing menu consisting of over 130+ craft beers, 30+ in-house crafted cocktails and common cocktails.
- Trained new hourly hires along with managers in training.
- Ensured the brand and culture were implemented throughout the training process.
Bar Trainer
YardHouse
01.2009 - 01.2013
- Developed and implemented training programs for bar staff to enhance service quality.
- Generated repeat business through great customer service and ability to create great relationships.
- Increased overall sales through targeted upselling techniques taught to trainees.
- Enhanced customer service skills by conducting comprehensive training sessions for bartenders.
Education
Ward Law Claims
Waco, TX01.2012
Associate of Science - Computer And Information Sciences
Victoria College
Victoria, TX01.2008
Skills
- Customer Service/Guest Relations
- Skilled Training & Development Coordinator
- Exceeds Budgeted Goals
- Time management
Timeline
Manager
The Whiskey Biscuit
03.2017 - Current
Lead Technician
Mesa Labs
03.2017 - 11.2019
Manager
Historians Ale House
01.2016 - 01.2016
Bartender
YardHouse
01.2013 - 01.2016
Bar Trainer
YardHouse
01.2009 - 01.2013
Ward Law Claims
Associate of Science - Computer And Information Sciences
Victoria College
Hobbies and Interests
Enjoys live music, travel, outdoor recreation, sports and is an avid tech enthusiast.
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