David Everett

• Created Departmental security policy in alignment with local, state and global industry standards.
• Oversaw digital and physical asset safety of guests and employees by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
• Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance in a variety of scopes dependent on authoritative source.
• Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities as well as general mentoring of staff.
• Coordinated emergency table top exercises and developed and improved emergency procedures.
• Established measures, metrics, thresholds and targets to drive performance in alignment with security and other business strategies.
• Managed a team of skilled professionals, fostering an environment of collaboration and innovation in cybersecurity practices.
• Enhanced Departmental security posture by implementing risk assessments and vulnerability management.
• Streamlined security operations by consolidating tools, processes, and reporting for increased efficiency as well as aligning with other Departments to consolidate security response.
• Established strong relationships with cross-functional teams to promote a culture of information security awareness.
• Implemented Department wide security training metrics and systems to maintain the latest standards of employee awareness.
• Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
• Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
• Increased threat visibility by deploying advanced monitoring systems and threat intelligence feeds across the enterprise network.
• Implemented a continuous improvement framework for ongoing assessment of security controls effectiveness.
• Optimized budgetary resources through strategic allocation towards high-impact security initiatives and projects.
• Guided organizational response to incidents, minimizing downtime and reputational damage from cyber attacks or data breaches.
• Championed the adoption of secure coding practices, resulting in fewer application vulnerabilities during development stages.
• Collaborated with legal counsel to address privacy concerns related to customer data storage and handling procedures effectively.
• Mitigated potential cyber threats by devising incident response plans and providing employee training.
• Fostered partnerships between IT department and third-party vendors to ensure the security of integrations and data sharing.
• Enhanced company security posture by implementing risk assessments and vulnerability management.
• Reduced the risk of data breaches by implementing robust access control measures and network segmentation.
• Spearheaded the development of disaster recovery plans that enabled rapid system restoration following disruptive events.
• Conducted regular audits to ensure compliance with relevant regulations, such as GDPR or HIPAA, mitigating potential fines or penalties.
• Monitored use of data files and regulated access to protect secure information.
• Monitored computer virus reports to determine when to update virus protection systems.

• Installed, configured and supported local area network (LAN), wide area network and Internet system.
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Identified and immediately resolved issues with network devices.
• Assisted IT staff on troubleshooting issues and closing calls.
• Improved network efficiency by implementing and managing system updates and patches.
• Monitored system performance and responded to alerts.
• Reduced downtime with proactive identification and resolution of IT issues.
• Improved employee satisfaction by promptly addressing technology-related concerns raised during periodic performance evaluations.
• Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
• Optimized server performance by conducting regular audits, identifying areas for improvement, and implementing necessary upgrades.
• Implemented network security measures to minimize data loss.
• Maintained applications to keep software current with necessary software updates and upgrades.
• Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
• Managed data backups and disaster recovery operations to comply with business continuity initiatives.
• Deployed virtualization technologies to consolidate resources effectively and reduce overhead expenses associated with physical hardware management.
• Backed up company data to distributed storage centers to avoid massive data loss.
• Managed computer operation scheduling, backup, storage and retrieval functions.
• Facilitated seamless migrations to new platforms with thorough planning, testing, and execution of data transfers.
• Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.

• Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
• Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
• Resolved technical support inquiries per day.
• Documented support interactions for future reference.
• Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
• Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
• Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
• Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
• Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.

• Aircraft component level testing and repair.

• Aircraft system integration with pilots.

• Departmental inventory maintenance and oversight.

• Responsible for tape backup of records storage and systems.
• Assist in computer support for end users in cooperative divisions.
• Assemble programs for testing and automating applications written in COBOL.
• Analyzing processes used by pilots to automate them through written applications.
• Testing aviation computer systems used for guidance and control.
• Managing server and mainframe communications to client systems.
• Safety coordinator for division responsible for training and support personnel.