Computer technology
David Ewer
Buisness Marketing, Sales, Wholesale
Wilmington,NC
Summary
Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in sales and marketing.
Overview
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Food Delivery Driver
Jimmy Johns Gourmet Subs
Wilmington, NC, NC
02.2017 - 03.2021
- Secured food to prevent loss and maintain freshness during transport.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by efficiently collecting and delivering as many as 8 orders per hour.
- Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Fostered positive working relationships with regular customers.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Customer Service Representative
Wawa Food Markets
Beach Haven, NJ
06.2013 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
- Provided information regarding charge accounts and loyalty programs.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Regularly exceeded daily sales and product add-on quotas.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted available products and services to customers during service, account management and order calls.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Welcomed, greeted and assisted guests in high-traffic store.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Communicated professionally with colleagues, freelancers and clients.
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Night Crew Manager, Customer Service
Acme Markets, Inc
Beach Haven, NJ
06.2006 - 01.2010
- Created nightly shift task lists to assign duties to each employee.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Manually counted Number of picked and packaged orders for any loss.
- Worked in team environment to maintain high levels of productivity.
- Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
- Unloaded materials and goods at designated locations for best project availability.
- Verified functionality of forklifts through performance of preventative maintenance and effective troubleshooting of malfunctions.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
- Transported goods between warehouse locations according to shipment and storage needs.
- Changed out forklift batteries and connected batteries to battery charger.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Observed and monitored store's security cameras to reduce retail crimes.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Successfully drove new product lines to increase annual profits.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Researched issues to obtain appropriate answers to customer inquiries.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Led and developed management team of 20 employees for busy seasonal work.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reviewed weekly sales ads and monitored price changes.
- Preserved company cash and investment of surplus funds.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked flexible schedule and extra shifts to meet business needs.
- Completed inventory counts and ordered merchandise.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Operated cash register to record all transactions accurately and efficiently.
- Unloaded arriving product stock and moved to store display areas.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Attended and participated in sales meetings to stay abreast of current offers and product issues.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Answered customer questions and provided detailed product information.
- Checked packages and merchandise for damage and notified vendors.
Lifeguard
Thundering Surf Waterpark
Long Beach Island, NJ
06.2003 - 10.2005
- Monitored safety of all guests in and around swimming pool.
- Observed weather and water conditions and alerted visitors to potential dangers, including storms and rip currents.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Met regulatory compliance for staff members and safety training to enhance lifesaving skills.
- Saved distressed persons using rescue techniques and equipment.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly.
- Enforced all rules and regulations to keep patrons safe.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Entered water immediately to pull struggling swimmers to safety.
- Checked pool and surrounding areas for hazardous conditions.
- Attentively monitored swimmers to identify distress.
- Inspected pool during shift and skimmed toys and trash that could clog pool pump.
Donut Maker
Marvels Market
Beach Haven, NJ
05.2002 - 10.2002
- Lifted and carried heavy materials.
- Maintained high personal grooming standards and uniform presentation.
- Sanitized all pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Pushed, pulled and transported large loads and objects.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Adhered to procedures in preparing food items.
- Maintained composure and work quality while under stress.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Completed minor preventative maintenance and mechanical repairs on equipment.
Education
High School Diploma -
Southern Regional High School
Manahawkin, NJ 09.2004 - 10.2007
Associate of Science - Dialysis Technology
Star Career Academy - Egg Harbor
Egg Harbor, NJ 10.2010 - 02.2012
Skills
Smartphone operation
GPS navigation
Motor vehicle operation
Relationship building
Phone orders
Mobile payment technology
Equipment operation
Vehicle inspections
Safety and compliance
Logistics knowledge
Heavy hauling
Safe driver training
Equipment monitoring
Order picking and processing
Freight expertise
Map reading and navigation skills
Knowledge of state roads and highways
Delivery confirmations
Sales expertise
Report preparation
Medical terminology knowledge
Retail store support
Shipping procedures understanding
Retail materials management
POS systems expert
Creative problem solving
Stock management
Money handling abilities
Multi-line phone talent
Warehousing functions
Good listening skills
Order fulfillment
Stocking and replenishing
Strategic sales knowledge
Technical Support
Route dispatch
Professional telephone demeanor
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Collaborated with team of stock associates in the development of grocery store productions.
Affiliations
- APICS – Association for Supply Chain Management
- American Marketing Association
- OSHA trained and certified
- Lifeguard trained in CPR
Additional Information
Self motivated individual with excellent work ethic looking to grow a company. Well knowledge in customer service and money management with computer skills and always on task.
Interests
Marketing
Sales
Business Devolpment
Production
Social Media
App creation
Trump Taj Mahal Intern for Security
Internship that I took in High School work release program threw Southern Regional. Trained with top professional Security Guards at the best Casino in Atlantic City, New Jersey. Followed safety regulations and learned daily security procedures during the busy summer season. Learned computer analysis of customers in and around casino floor and identity security.
Timeline
Food Delivery Driver
Jimmy Johns Gourmet Subs
02.2017 - 03.2021
Customer Service Representative
Wawa Food Markets
06.2013 - 01.2016
Associate of Science - Dialysis Technology
Star Career Academy - Egg Harbor
10.2010 - 02.2012
Night Crew Manager, Customer Service
Acme Markets, Inc
06.2006 - 01.2010
High School Diploma -
Southern Regional High School
09.2004 - 10.2007
Lifeguard
Thundering Surf Waterpark
06.2003 - 10.2005
Donut Maker
Marvels Market
05.2002 - 10.2002