Hi, I’m
David Faine
Food & Beverage Manager
Miami,Florida
Summary
Highly motivated, goal-driven, and multifaceted professional with comprehensive experience in general operations and business management within the hospitality field. Equipped with exemplary work ethic and utmost dedication in delivering deliver excellent customer services and experience to boost satisfaction, retention, and loyalty. Known for proven capacity to create tactical floor plans and implement innovative strategies to optimize operational efficiency, while driving revenue growth and business profitability. Effective at working with individuals at different levels of the organization, as well as building establishing positive rapport with key customers to identify opportunities, maximize client base, and gain repeat business.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
years of professional experience
Work History
THE SETAI HOTEL
Food and Beverage Manager
02.2022 - 07.2023
Job overview
- Manage financial transactions and POS systems for daily operations
- Modify menus for outlets and apply menu items into POS machines, ensuring smooth cooperation between users and software
- Oversee staff and supervise various personnel functions, including payroll, hiring, disciplinary actions.
- Direct and coordinate activities for the Market The Setai by organizing events, such as wine tasting and special dinners
- Maintain The Setai standards in the restaurant and banquets while attending to guest needs in the restaurant
- Maintained highest standards for beverage quality and service.
- Offer hands-on support to other departments such as In Room Dining for orders and other requests from hotel guest.
- Resolved customer complaints involving food or beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
FREEHOLD
Operation Manager
09.2021 - 02.2022
Job overview
- Guarantee smooth organizational operations through direct and constant communication with management, staff, and vendors
- Handle the development and implementation of quality assurance protocols
- Maintain complete conformity of all operational activities within set budget and deadlines
- Closely monitor staffing requirements and recruited new employees as needed
- Provide expert oversight to the Accounts Payable and Accounts Receivable departments
- Career Highlights:
- Drove organization’s internal capacity by streamlining existing organizational processes and procedures
- Steer efforts in meeting all strategic and operational objectives
- Successfully attained productivity targets, minimized cost per unit, prevented errors, and delivered excellent customer service through timely data collection and up-to-date operations metrics.
THE WHARF FORT LAUDERDALEFORT LAUDERDALE , FL
Operations Manager
Nov.2020 - Sep.2021 (10 education.months_Label)
Job overview
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Communicated with customers to assess satisfaction with products and services received.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
SLS HYDE BEACH
Operation Manager
03.2015 - 07.2020
Job overview
- Conducted analysis on business workflow and productivity to define and apply necessary improvements
- Efficiently managed staff activities and task scheduling to meet department and employee needs
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Career Highlights:
- Secured maximum business performance by leading all aspects of business operations
- Brought significant productivity and quality enhancement through deployment of performance standards and procedural changes
- Increased overall revenue by training staff on effective client prospecting and implementing tactical lead development strategies
- Substantially minimized operational cost by monitoring employee productivity and optimizing procedures.
LIV MIAMI
Supervisor
04.2011 - 01.2015
Job overview
- Determined and provided requested items by customers
- Cleaned tables and seats with dampened cloths, while replacing dirty tablecloths as needed
- Handled the setup of tables using clean linens, condiments, and other supplies
- Ensured accurate stock level of wines and bottled beer on refrigerating units
- Took charge of preparing and mixing flavors for drinks
- Organized schedule and developed effective floor plans for staff
- Career Highlight:
- Drove repeat business by establishing rapport with customers, as well as meeting customer needs and exceeding expectations.
Education
Broward College
Associate of Arts from Hospitality Management
Broward College
Associate of Arts from Business Administration
Keiser UniversityDavie, FL
Associate of Arts and Sciences from Radiation Biology/Radiobiology, Physical Therapy
Skills
- Facility Policies and Procedures
- Table Setting
- Requisitions Management
- Customer Experience
- Disciplinary Action
- Schedule Crew Members
- Operational Efficiency
- Food Service Standards
- Standard Operating Procedures Understanding
- Profit and Loss Control
- P&L Responsibility
- Managing Reservations and Large Parties
- Food and Beverage Management
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Food and Beverage Manager
THE SETAI HOTEL
02.2022 - 07.2023
Operation Manager
FREEHOLD
09.2021 - 02.2022
Operations Manager
THE WHARF FORT LAUDERDALE
Nov.2020 - Sep.2021 (10 education.months_Label)
Operation Manager
SLS HYDE BEACH
03.2015 - 07.2020
Supervisor
LIV MIAMI
04.2011 - 01.2015
Broward College
Associate of Arts from Hospitality Management
Broward College
Associate of Arts from Business Administration
Keiser University
Associate of Arts and Sciences from Radiation Biology/Radiobiology, Physical Therapy
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