Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Falcon

San Antonio

Summary

Diligent Technician with solid background in automotive service writing, focusing on customer satisfaction and efficient service management. Successfully coordinated numerous service appointments and facilitated clear communication between customers and technicians. Demonstrated expertise in problem-solving and maintaining detailed service records.

Overview

7
7
years of professional experience

Work History

Technician

West Loop Mitsubishi
10.2024 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on vehicles.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Technician

IPAC Nissan
07.2024 - 09.2024
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Inspected vehicles to diagnose operational issues.

Technician

West Loop Mitsubishi
12.2021 - 06.2024
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Located and removed defective parts for skilled adjustment, repair or replacement.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.

Technician/Advisor

Sergio's Automotive Repair
05.2018 - 11.2021
  • Increased customer satisfaction by providing prompt and accurate technical support.
  • Collaborated with team members to complete complex projects within established timelines.
  • Participated in continuous learning opportunities to stay current on industry trends, enhancing personal expertise while contributing to overall company growth.
  • Maintained a safe working environment by adhering to industry safety standards and protocols.
  • Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
  • Streamlined the appointment scheduling process for better time management and increased productivity.
  • Contributed to inventory management processes by monitoring stock levels of parts and supplies needed for repairs or maintenance tasks.
  • Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
  • Implemented routine scheduled maintenance programs for established customers.
  • Participated in ongoing training programs to stay current on industry trends, improving knowledge of new vehicles and technology advancements.
  • Resolved client concerns promptly, demonstrating commitment to customer satisfaction and preserving brand reputation.

Education

Associate of Applied Science - Automotive

Del Mar College
Corpus Christi
12-2025

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Written/Verbal communication
  • Maintenance and repairs
  • Installation and repair
  • Troubleshooting
  • Empathy and patience
  • Vehicle inspection
  • Repair order management
  • Customer service expertise

Timeline

Technician

West Loop Mitsubishi
10.2024 - Current

Technician

IPAC Nissan
07.2024 - 09.2024

Technician

West Loop Mitsubishi
12.2021 - 06.2024

Technician/Advisor

Sergio's Automotive Repair
05.2018 - 11.2021

Associate of Applied Science - Automotive

Del Mar College

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