David Farber
Bayville,US
Summary
Experienced IT support professional with a strong background in handling complex technical issues and delivering effective solutions. Proficient in troubleshooting, system administration, and providing user support. Recognized for fostering collaboration within teams and adapting to evolving situations. Known for reliability and a focus on delivering impactful results. Excels in communication, problem-solving, and providing exceptional customer service.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Help Desk Analyst
DSA, Inc.
03.2018 - 03.2025
- Responsible for helping to create and maintain user accounts for DoD users in the Virtual Contracting Enterprise system.
- Work with users to troubleshoot PCF (Paperless Contracting File) issues.
- Create accounts for users in the Business Intelligence system.
- Assist with troubleshooting security issues within the Virtual Contracting Enterprise system.
- Maintain and comply with yearly DoD security training.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Technical Assistant
VITEL COMMUNICATIONS, LLC
06.2012 - 07.2016
- Answered user inquiries regarding computer software or hardware operation to resolve problems.
- Read technical manuals, confer with users, conducted computer diagnostics to investigate and resolve problems, and provided technical assistance and support.
- Assisted technicians and customers with troubleshooting of digital equipment, and computer online services to prevent repeat service calls.
- Relayed work orders, and important information to and from technicians and supervisors using telephones or two-way radios.
Education
A.A.S. - Computer Science
OCEAN COUNTY COLLEGE
Toms River, NJ05.2008
Business Administration -
LYNCHBURG COLLEGE
Lynchburg, VA05-2028
Skills
- ACCESS
- Active Directory management
- C programming
- COBOL programming
- DATABASES
- Experienced with Microsoft Office applications
- Remedy
- Telnet
- Norton Antivirus management
- Database management using MS Access
- SQL database management
- Experience with DBase III
- Visual Basic
- BASIC
- Web markup language proficiency
- IP Subnetting
- UNIX
- Strong organizational capabilities
- Effective problem resolution
- LAN/WAN
- Understanding network protocols
- User account management
- Network issue resolution
- Remote troubleshooting
- Software deployment
- Hardware troubleshooting expertise
- Enhanced security awareness
- Operating systems
Personal Information
Authorized to work in the US for any employer
Active DoD Secret Clearance
Certification
- CompTIA Security+, 04/01/26, CompTIA Security+ CE ER60CJWNDL1EQGF6
- CompTIA Network+, 04/01/26, CompTIA Network+ CE XVZN4V8NK34EQ39J
Additional Information - Technical Skills
- Utilized popular programs such as, but not limited to, Microsoft Office, Remedy, Telnet, and Norton Antivirus.
- Created and managed databases utilizing MS Access, MS SQL and dBase III.
- C++, Visual Basic, BASIC, COBOL, HTML.
- Installed processors, hard drives, NIC's and peripherals into PC, and Apple computers.
- IP Subnetting.
- Active Directory.
- Installed and administered Windows 2000/7/8/10/XP, NT Workstation/Server/Enterprise, UNIX, Windows Server 2012 R2.
- Organized workgroup and server based networks.
- Set network protocols, user accounts rights and security as well as IP addresses.
Timeline
Help Desk Analyst
DSA, Inc.
03.2018 - 03.2025
Technical Assistant
VITEL COMMUNICATIONS, LLC
06.2012 - 07.2016
A.A.S. - Computer Science
OCEAN COUNTY COLLEGE
Business Administration -
LYNCHBURG COLLEGE
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