David Faz
San Antonio,TX
Summary
Dynamic professional with a proven track record at Wells Fargo, excelling in fraud investigation and customer service. Adept at problem-solving and communication, I pioneered biometric verification technologies, significantly reducing identity theft. Known for attention to detail and adaptability, I thrive in fast-paced environments while maintaining a friendly, positive attitude.
Overview
13
13
years of professional experience
Work History
Rudy's BBQ
Rudy's BBQ
10.2025 - Current
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Fraud Specialist
Wells Fargo
10.2023 - 06.2025
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Conducted thorough investigations into suspicious account activities, mitigating potential financial losses.
- Pioneered adoption of biometric verification technologies, significantly reducing identity theft incidents.
- Optimized fraud investigation workflows, accelerating resolution times and minimizing customer impact.
- Streamlined fraud claims process, enhancing customer satisfaction during stressful situations.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
Inbound Sales Representative
Charter Communications Spectrum
08.2023 - 10.2023
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed and maintained up-to-date understanding of product offerings to offer accurate information to customers.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Achieved consistent customer service excellence, maintaining positive attitude under pressure.
Inbound Representative
Health Texas Medical Group
10.2022 - 02.2023
- Adhered to strict confidentiality standards when managing sensitive client information during phone conversations or data entry tasks.
- Maintained high levels of product knowledge to provide accurate information to customers.
- Exceeded performance metrics consistently by efficiently handling inbound calls and resolving customer issues quickly.
- Retained valuable customers by proactively identifying needs and offering tailored solutions within company guidelines.
- Collaborated with team members for consistent and seamless customer support across all channels.
- Managed high-volume calls while maintaining professionalism, empathy, and patience under pressure.
- Handled escalated customer complaints with tact and diplomacy, ensuring satisfactory resolutions were reached promptly.
Account Specialist II
Chase
07.2021 - 08.2022
- Completed routine and complex account updates to resolve problems.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Advocated for clients internally, ensuring their needs and concerns were addressed promptly by product development teams.
- Developed customized financial solutions for clients, addressing their unique needs and concerns.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Tech II
Conduit Global (Verizon Wireless)
02.2020 - 07.2022
- Participated in ongoing professional development courses to stay current on industry advancements while continually honing technical skillset.
- Consistently exceeded performance metrics as a result of accurate diagnoses and efficient repairs.
- Educated customers about proper care techniques to extend their devices'' lifespan after completing repairs successfully.
- Improved customer satisfaction by efficiently diagnosing and repairing phone issues.
- Stayed up-to-date on industry trends and emerging technologies, enhancing ability to address customer needs effectively.
- Developed expertise in various phone models, improving overall knowledge base within the team.
Security
Brass Monkey
11.2018 - 02.2020
- Improved overall security by implementing updated protocols and procedures.
- Maintained safe environment, diffusing potential conflicts with effective communication and intervention techniques.
- Enhanced venue reputation by providing exceptional customer service to patrons and addressing their concerns.
- Checked IDs and closely examined patrons' faces to verify age.
- Assisted in training new bouncers, ensuring they were well-versed in security procedures and venue policies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
Provider
Home Health American Medical
01.2015 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong relationships with patients and families, fostering trust and open communication.
- Utilized evidence-based practices to enhance quality of care provided to patients across all demographics.
Yard Worker
McCoy's
06.2015 - 11.2015
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong relationships with clients through exceptional customer service skills.
- Provided excellent customer service to exceed customer expectations.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Warehouse Associate
Steve's and Sons
07.2013 - 03.2015
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
Lot Attendant
The Home Depot
06.2012 - 02.2013
- Escorted drivers to vehicles and helped load or carry large items.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
- Ensured compliance with safety regulations, conducting periodic safety drills and updating emergency response plans.
- Supported overall cleanliness of facility through light custodial duties including trash removal, sweeping walkways, or cleaning windows when necessary.
Education
GED -
Navarro Academy
623 S Pecos La Trinidad, San Antonio, Texas 7820710-2009
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Excellent communication
- Organizational skills
- Attention to detail
- Microsoft office
- Dependable and responsible
- Flexible and adaptable
- Data entry
- Decision-making
- Active listening
- Critical thinking
- Calm under pressure
- Computer skills
- Multitasking Abilities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Warehouse assembly
- Forklift, Standing forklift operator
- Call Center
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Rudy's BBQ
Rudy's BBQ
10.2025 - Current
Fraud Specialist
Wells Fargo
10.2023 - 06.2025
Inbound Sales Representative
Charter Communications Spectrum
08.2023 - 10.2023
Inbound Representative
Health Texas Medical Group
10.2022 - 02.2023
Account Specialist II
Chase
07.2021 - 08.2022
Tech II
Conduit Global (Verizon Wireless)
02.2020 - 07.2022
Security
Brass Monkey
11.2018 - 02.2020
Yard Worker
McCoy's
06.2015 - 11.2015
Provider
Home Health American Medical
01.2015 - 02.2020
Warehouse Associate
Steve's and Sons
07.2013 - 03.2015
Lot Attendant
The Home Depot
06.2012 - 02.2013
GED -
Navarro Academy