Summary
Overview
Work History
Education
Skills
Timeline
Generic
David Feil

David Feil

Sheridan,OR

Summary

I Started as a auto mechanic, I moved on to being a great parts specialist. Any auto part, or Any Ag part, I will find it. For me, Parts are parts. I will research and find it.

Overview

18
18
years of professional experience

Work History

Parts Specialist

N&S Tractor
06.2021 - 07.2023
  • Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
  • Streamlined ordering processes for faster turnaround times, improving overall efficiency within the department.
  • Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
  • Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
  • Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
  • Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
  • Proactively addressed potential supply chain disruptions by diversifying supplier network and maintaining backup sources for critical components.
  • Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
  • Minimized losses due to damaged or obsolete inventory by implementing a robust returns management process and maintaining strict quality control measures.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Tracked parts use and charged items to customer accounts for billing.
  • Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
  • Satisfied customers with fast, knowledgeable service for Type product needs.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
  • Identified early product failure trends and communicated information to customers to help select more suitable parts.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Ordered parts from various distributors to fulfill demands.
  • Stocked and managed stock of parts.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Maintained clean and neat parts counter and sales floor.
  • Assisted customers in finding appropriate parts promptly.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Trained and mentored junior employees on regulations, best practices and performance strategies.
  • Adhered to company guidelines for performance and compliance.
  • Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
  • Delivered merchandise to business locations for use in Type repairs or direct sales.
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Oversaw team of Number employees.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.

Parts Specialist

Agwest Supply
04.2005 - 06.2021
  • Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
  • Streamlined ordering processes for faster turnaround times, improving overall efficiency within the department.
  • Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
  • Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
  • Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
  • Improved forecasting accuracy by monitoring sales trends and adjusting inventory levels accordingly, preventing stock shortages during peak periods.
  • Enhanced communication between departments through regular meetings and updates on parts-related matters, promoting efficient collaboration among team members.
  • Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
  • Proactively addressed potential supply chain disruptions by diversifying supplier network and maintaining backup sources for critical components.
  • Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
  • Minimized losses due to damaged or obsolete inventory by implementing a robust returns management process and maintaining strict quality control measures.
  • Assisted in the development and implementation of an online parts catalog, making it easier for customers to find and order the products they needed.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Tracked parts use and charged items to customer accounts for billing.
  • Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
  • Satisfied customers with fast, knowledgeable service for Type product needs.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Identified early product failure trends and communicated information to customers to help select more suitable parts.
  • Ordered parts from various distributors to fulfill demands.
  • Stocked and managed stock of parts.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Maintained clean and neat parts counter and sales floor.
  • Assisted customers in finding appropriate parts promptly.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Trained and mentored junior employees on regulations, best practices and performance strategies.
  • Adhered to company guidelines for performance and compliance.
  • Maintained extensive understanding of common problems and methods for repair.
  • Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
  • Delivered merchandise to business locations for use in Type repairs or direct sales.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and Type issue.
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Diagnosed malfunctions after looking at damaged unit in depth.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Read and studied catalogs to identify new market parts and capitalize on emerging trends.

Education

Diploma - General

Dallas High School
Dallas, OR

Automotive Mechanics

Chemeketa Community College
Salem, OR

Skills

  • Returns Processing
  • Sales Support
  • Lean Manufacturing Principles
  • Forecasting and Planning
  • Attention to Detail
  • Cost Reduction Strategies
  • Shipping and Receiving
  • Cross-Functional Collaboration
  • Supply Chain Management
  • Safety Compliance
  • Purchasing Procedures
  • Packaging and Labeling
  • Product Knowledge
  • Contract Management
  • Vendor Relations
  • Inventory Management
  • Conflict Resolution
  • Teamwork Abilities
  • Parts Identification
  • Quality Assurance
  • Decision Making
  • Computer Literacy
  • Process Optimization
  • Technical Knowledge
  • Forklift Operation
  • Material Handling
  • Time Management
  • Continuous Improvement
  • Stock Control
  • Customer Service
  • Problem Solving
  • Order Processing
  • Problem-Solving Skills
  • Order Fulfillment
  • Email Communication
  • Supply Orders
  • Coordinating Paperwork
  • Cycle Counting
  • Improving Customer Satisfaction
  • Ordering Parts
  • Product Merchandising
  • Staff Training
  • Purchasing Oversight
  • Technical Acumen
  • Clean Driving Record
  • Delivery Coordination
  • Product Demonstration

Timeline

Parts Specialist

N&S Tractor
06.2021 - 07.2023

Parts Specialist

Agwest Supply
04.2005 - 06.2021

Diploma - General

Dallas High School

Automotive Mechanics

Chemeketa Community College

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David Feil