David Fell
Rising Sun,MD
Summary
Driven professional with a proven track record at R. E. Michel Co., LLC, enhancing customer satisfaction and fostering strong relationships. Skilled in inventory management and customer service, demonstrated through significant contributions to team success and business growth. Excels in problem-solving and adaptability, ensuring high standards of service and operational efficiency.
Overview
27
27
years of professional experience
Work History
Senier Counter Sales
R. E. Michel Co.,LLC
05.2008 - Current
- Increased customer satisfaction by providing personalized service and product recommendations.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Stayed current on industry trends, allowing for informed recommendations when assisting customers with their purchases.
- Provided ongoing support to colleagues by sharing best practices and offering assistance when needed.
- Ensured visual merchandising standards were met throughout the store environment, attracting customers'' attention towards products effectively.
- Actively participated in team meetings, contributing valuable insights towards achieving company goals and objectives.
- Participated in staff training sessions to enhance product knowledge and improve sales techniques.
- Communicated effectively with customers in person, through email, and via phone calls to address inquiries and provide exceptional service.
- Completed daily tasks such as cash handling procedures accurately while adhering strictly to internal policies.
- Implemented upselling techniques during transactions, increasing average transaction value consistently.
- Welcomed customers and offered immediate assistance in line with business policies.
- Restocked, rotated and visually merchandised products for maximum sales.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Counter Sales 1
R. E Michel Co.,LLC
01.2004 - 05.2008
- Increased customer satisfaction by providing personalized service and product recommendations.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Communicated effectively with customers in person, through email, and via phone calls to address inquiries and provide exceptional service.
- Completed daily tasks such as cash handling procedures accurately while adhering strictly to internal policies.
- Maintained accurate records of transactions, helping the company track performance over time.
- Stayed current on industry trends, allowing for informed recommendations when assisting customers with their purchases.
- Provided ongoing support to colleagues by sharing best practices and offering assistance when needed.
- Ensured visual merchandising standards were met throughout the store environment, attracting customers'' attention towards products effectively.
- Welcomed customers and offered immediate assistance in line with business policies.
- Answered telephone calls to offer information and promote business products.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Restocked, rotated and visually merchandised products for maximum sales.
- Informed customers about important policies and conditions on sales.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
Warehouse/Driver
R. E. Michel Co.,LLC
02.1998 - 01.2004
- Maintained high standards of cleanliness within the warehouse facility, keeping aisles clear and free from debris for safe navigation during daily operations.
- Preserved product quality with careful attention to temperature-sensitive items requiring specific handling or storage conditions during transportation.
- Increased warehouse safety by conducting thorough inspections of loading equipment, vehicles, and storage areas to identify potential hazards.
- Contributed to a positive work environment through effective collaboration with warehouse team members, providing support when needed for various tasks.
- Pulled and organized customer orders by part number and quantity for delivery from warehouse.
- Maintained delivery vehicle in safe and operative condition by inspecting mechanical, safety and emergency equipment and completing log.
- Loaded materials into vehicle using pallets, skids, platforms, or lifting devices and installed bracing or padding to prevent shifting or damage in transit.
- Mitigated damage to inventory by following proper lifting techniques when moving heavy or bulky items throughout the warehouse space.
- Minimized loss or damage incidents during transportation by securing cargo properly within vehicle compartments using appropriate restraints, padding materials, and weight distribution techniques.
- Enhanced customer satisfaction with prompt and professional communication regarding order status and expected delivery times.
- Ensured timely deliveries by creating optimized routes based on customer locations and delivery schedules.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Warehouse
R.E. Michel Company
08.1997 - 02.1998
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
- Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Maintained clean, orderly work environment free of hazards.
Education
High School Diploma -
James H Groves
Newark, De06.1994
Skills
- Goal-oriented mindset
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Organizational Skills
- Adaptability and Flexibility
- Goal Setting and Achievement
- Team building
- Inventory Management
Timeline
Senier Counter Sales
R. E. Michel Co.,LLC
05.2008 - Current
Counter Sales 1
R. E Michel Co.,LLC
01.2004 - 05.2008
Warehouse/Driver
R. E. Michel Co.,LLC
02.1998 - 01.2004
Warehouse
R.E. Michel Company
08.1997 - 02.1998
High School Diploma -
James H Groves