David Fernandez
Fair Oaks Ranch,T
Summary
Results-driven professional with over 10 years of experience in team management and meeting deadlines. Experience in developing and executing successful strategies to meet companies’ goals and enhance customer engagement, and revenue growth.
Overview
15
15
years of professional experience
Work History
COMPLIANCE RISK MANAGER
USAA
07.2017 - Current
- Trained to assume primary and subject matter expert position for people processes and technology related to Shared Services Compliance Regulatory Change Management
- This includes, but is not limited to, handling daily regulatory alerts from CLO and assigning them to appropriate Compliance staff, generating weekly reports on Program, creating quarterly closing packages to demonstrate adherence to standards, conducting quality control testing, developing leadership dashboards, facilitating onboarding of new hires, creating and maintaining procedures, serving as resource and coach for daily problem-solving, delivering ongoing training, and communicating notifications and escalations directly to leadership
- Acting as main expert on people processes within Control Testing team for Shared Services Compliance
- Presently overseeing and evaluating 11 controls on quarterly and yearly basis, and sharing findings with Compliance team
- Collaborating with each Point of Contact (POC) to gather necessary artifacts for thorough review and completion of each test
- Aiding Bank Compliance partners in fulfilling crucial requirements for OCC Consent Orders
- Process was improved by incorporating Issue Initiation and mandating that all new issues follow updated Issue Guidance Template
- In 2022, streamlined initiation process resulted in a total of 36 hours saved for staff
- This achievement was made possible through effective collaboration among first- and second-line stakeholders, Issue Champions, and leadership
- Monitor and manage regulatory requirements and reporting, per FINRA regulations; aid in managing federal regulatory agency relationships to obtain regulatory approvals and provide regulatory feedback
- Present findings to various levels of leadership
- Responsible for submitting all Investment related Marketing materials to FINRA
- Collaborate with regulators at FINRA to discuss potential revisions needed and engage with different levels of management to create action plans
- Develop test plans for specific lines of business or entire enterprise, which involves analyzing outcomes and establishing backup plans in collaboration with important business partners
- Report on progress of individual tests in Control Partner Forums
- Effectively handle legal and compliance risks by proactively identifying and addressing potential liabilities, enhancing preventive strategies to uphold compliance standards, minimize expenses, raise employee consciousness, and enhance corporate decision-making
- Collaborate with Executive and/or Senior Directors to establish department objectives and implement strategic plans within ESM Compliance
- Serve as impartial reviewer and evaluator to ensure that compliance matters within organization are adequately assessed, investigated, and resolved
- Contribute to improvement of strategies, tools, and approaches for measuring, monitoring, and reporting risks
- Collaborate effectively with relevant legal advisors and business partners to ensure comprehensive and precise risk assessments
- Offer valuable compliance insights on business action plans, projects, and operational inquiries
- Collect and analyze reports, detect patterns, determine underlying causes, and furnish pertinent information to the business
- Assume role of technical authority, guiding others on intricate matters.
EXECUTIVE ASSISTANT
USAA
07.2016 - 07.2017
- Efficiently organized Executive's calendar, schedules, and appointments to ensure seamless operations
- Facilitated effective communication among Executive team, clients, and internal departments to guarantee timely responses
- Offered administrative assistance by arranging meetings, creating presentations, and safeguarding confidential information
- Managed travel plans, accommodations, and expense reports for Executive team.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Assisted in development of company policies and procedures, contributing to a more organized work environment.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
SENIOR SUPPORT ASSOCIATE
USAA
01.2016 - 07.2016
- Managed critical client escalations with urgency and professionalism
- Developed and maintained strong client relationships, resulting in repeat business
- Implemented new training program, reducing onboarding time by 30%
- Led team in resolving complex customer issues, improving satisfaction rates by 20%.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Enhanced team efficiency by organizing and streamlining documentation processes.
- Reduced response times for client issues through effective prioritization and task management.
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Maintained a high level of professionalism while interacting with diverse clientele, fostering strong relationships.
- Contributed to process improvements by identifying gaps in support procedures and implementing corrective actions.
- Strengthened internal communication, facilitating productive collaboration among cross-functional teams.
REMEDIATION ANALYST
Wells Fargo
04.2009 - 12.2015
- Collaborated closely with Office of the Comptroller of the Currency (OCC) to pinpoint possible warning signs and areas of risk; raised concerns for further scrutiny and/or examination
- Engaged with primary stakeholders within organization to recognize, evaluate, consolidate, and record risks and controls, encompassing risks linked to new or altered products, services, distribution channels, regulations, and third-party operations
- Oversaw business connections for 30 non- profit organizations nationwide, involving regular training sessions, weekly gatherings, and scheduling appointments
- Orchestrated, organized, and conducted training sessions for clients and colleagues on new or enhanced software and procedures
- Offered in-depth analysis to assist in development and execution of system upgrades, as well as process modifications
- Different organizational levels have benefited from findings shared during risk evaluations with governance boards, business owners, and leaders
- These findings have played crucial role in implementing new risk policies, practices, appetites, and solutions
- This has ensured comprehensive understanding and management of risks in accordance with industry best practices
- Additionally, active participation in cross- functional teams has been instrumental in identifying, assessing, aggregating, and mitigating both existing and emerging risk events
- Conducted analysis of both business and technical data, offering valuable analytical assistance for making informed business decisions
- Managed and resolved escalated issues involving media and community organizations
- Reviewed loan applications to ensure compliance with federal, state, and company regulations
- Additionally, played a key role in completing monthly audits and assisting with document collection and review for investor and external audits.
- Improved overall data quality by identifying, analyzing, and remediating data discrepancies within the organization.
- Performed comprehensive root cause analyses, leading to targeted remediation efforts and minimizing recurrence of similar incidents.
Education
INTERNATIONAL BUSINESS W/MINOR MARKETING -
University of Texas at San Antonio
San Antonio, TX03.2024
HIGH SCHOOL DEGREE -
Del Rio High School
Del Rio, TX05.2000
Skills
- Regulatory analysis
- Training programs
- Problem-solving
- Communication
- Data analysis
- Content Creation
- Email Marketing
- Market Research
Personal Information
Date of Birth: 05/23/82
Timeline
COMPLIANCE RISK MANAGER
USAA
07.2017 - Current
EXECUTIVE ASSISTANT
USAA
07.2016 - 07.2017
SENIOR SUPPORT ASSOCIATE
USAA
01.2016 - 07.2016
REMEDIATION ANALYST
Wells Fargo
04.2009 - 12.2015
INTERNATIONAL BUSINESS W/MINOR MARKETING -
University of Texas at San Antonio
HIGH SCHOOL DEGREE -
Del Rio High School