David Ferreira
Ceres,CA
Summary
I want to obtain the opportunity to work for a reputable company that will offer challenges and growth potential to further my career. Experienced supervisor leading team members in on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts, and implement company procedures—excellent communication and listening skills. Provide leadership and vision. I am seeking an opportunity to work for a well-respected company that will provide me with challenges and opportunities for career growth.
Overview
10
10
years of professional experience
Work History
ICQA DC Supervisor
Grainger SFDC
10.2023 - Current
- Manage employees' individual performance through clearly defined expectations, coaching, and counseling to achieve required results regarding productivity, safety, quality, and attendance and ensure everyone is treated fairly and with respect.
- Develop an in-depth understanding of the distribution processes and essential variables that influence workflow. This will help you identify opportunities for improvement and implement departmental changes that enhance workflow optimization.
- Lead teams to support the company strategy and expectations, ensure operational excellence within the ICQA processes and support your peers in their work toward operational excellence.
- Work in a multi-shift operation with extended hours of operation. 85% of the time in a warehouse environment, which may include the actual flow when needed; 15% in the office, training, customer contact, external yard, or trailers. You will need to change shifts or hours to meet training requirements.
- Ensure compliance with Company, OSHA, DOT, and EPA regulations, emphasizing hazardous materials and powered industrial equipment (PIE) requirements.
Operations Supervisor
Grainger SFDC
05.2023 - 10.2023
- Provide leadership and supervision to distribution team members within a specific functional area and process
- Support process manager and Sr
- Operations manager to ensure timely, accurate product receipt, order fulfillment, and the optimization of resources and processes
- Manage team members to ensure compliance with policies/procedures and process improvement, and drive team member initiatives to create and promote an environment where team members are engaged and committed to the company's success.
- Maintain, refine, and improve processes within the area to meet customer requirements, which include deadlines and quality standards.
- Manages day-to-day scheduling, staffing, material management, compliance, training, and auditing activities
- Provide a positive and engaging working environment focusing on the DC metrics, including housekeeping standards developed into daily processes.
- Develop and implement performance measurements and internal auditing processes to routinely evaluate operations efficiency and quality.
- Ensure compliance with Company, OSHA, DOT, and EPA regulations with emphasis on Hazmat and PIE requirements
- Certify that the handling/shipping of hazardous materials follows government regulations and Grainger policies.
- Verify appropriate training for team members within the department (Including, but not limited to, PIE, Hazmat, BCG, EHS)
- Supervise, train, and develop approximately 40+ DC team members in non-exempt positions.
Operations Supervisor
DHL Supply Chain (LAM account)
05.2020 - 05.2023
- Oversee the general production and workflow of the Picking Department, such as the volume that is being processed, when to be processed, and how to be processed, making sure that the Leads are following the daily plan and KPIs are met.
- Responsible for the Fremont Scan to bay/auditing process & CSR/SAP transactions (SAP expert)
- Responsible for the training of new Supervisors, Leads & CSR's
- Work closely with the Training & Development Leads to confirm that all training is being provided to all new hires
- Responsible for developing an efficient process (SWI's) regarding the required execution of the Picking Department
- Accountable for the Leads LSWs at the end of the shift and any reports that are executed throughout the change, such as A & B status, the shift numbers, SOS & EOS, daily performance report, MAF's & daily Head Counts
- Report Team performance evaluations daily to my direct manager
- When needed, I assist the other department with coverage and provide their headcount to my manager
- Work closely with the other departments so we can all be more efficient and correct any processes if needed
- Attend OTD, QB, Fremont, Manufacturing & Huddle meetings when scheduled and share the information with the rest of the Grave Team.
- Resolve product or service problems, clarify the customer complaint, determine the cause of the problem, select and explain the best solution, expedite correction or adjustment, and follow up to ensure resolution.
- Responsible for resolving any escalations from the customer
- Maintain customer records and update account information
- Maintain financial accounts by processing customer adjustments
- Prepare product or service reports by collecting and analyzing customer information such as 916 and OTD's reports
- Assist with order and product management through SAP.
Inventory Control Technician Lead
Lineage Logistics
06.2016 - 05.2020
- Accountable for all errors/issues related to orders and ensured resolutions
- Investigating damages and missing inventory to expedite shipping and receiving effectively
- Trained and mentored Order Selectors on how to utilize the software, all procedures for picking orders, and to properly operate a turret
- Coordinated training to Cycle Counters on how to use the system and the scan guns with efficiency
- Oversee all the dumped and destroyed products within the facility
- Pulling orders either on a Turret or Cherry Picker
- Directing multiple accounts by keeping track of the inventory, verifying orders, and consulting clients
- Assist the Receiving department by running freight to the freezer, organizing the dock, and with the FDA/USDA area
- Strengthened the Shipping department by reconstructing orders on the dock by time and priority and processing orders to hand out to the selectors
- Partnering directly with clients by performing specific counts for them or taking pictures and analyzing their product
- Attained the award of Perfect Attendance in 2018 and Employee of the Year in 2019.
Warehouse Specialist
Continental Sales & Marketing
01.2014 - 06.2016
- Oversee integrity and accuracy of all products leaving the warehouse
- Inspect and research any inventory discrepancies and adjust accordingly
- Documented and reported all damaged products using appropriate paperwork and procedures
- Trained new hires with system and applications
- Processed returns and bills of ladings on truck orders
- Ability to switch primary pick locations to improve efficiency.
Education
High School Or Equivalent in Social Humanistic And Science of Statistics - Social Humanistic And Science of Statistics
Escola Cardeal Costa Nunes
Portugal01.2009
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strategic Planning
- Inventory Control
- Processes and procedures
- Process Monitoring and Improvement
- Schedule development
- Inventory Oversight
- EWM/SAP experience
- Data Analytics
Accomplishments
- Achieve recognition by LAM due to dedication & Commitment to Achieving the Highest Level of Performance in the Picking Department.
Currentworkschedule
3rd Shift, Sunday – Thursday, 7pm, 6:30am
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
ICQA DC Supervisor
Grainger SFDC
10.2023 - Current
Operations Supervisor
Grainger SFDC
05.2023 - 10.2023
Operations Supervisor
DHL Supply Chain (LAM account)
05.2020 - 05.2023
Inventory Control Technician Lead
Lineage Logistics
06.2016 - 05.2020
Warehouse Specialist
Continental Sales & Marketing
01.2014 - 06.2016
High School Or Equivalent in Social Humanistic And Science of Statistics - Social Humanistic And Science of Statistics
Escola Cardeal Costa Nunes
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