David Fetterman
Santa Monica,CA
Summary
Strategic IT and Process Improvement leader with over 20 years of experience in optimizing enterprise workflows and aligning technology with business strategies. Demonstrated expertise in IT strategy, process optimization, and change management, driving initiatives that enhance operational efficiency while meeting business goals. Proficient in Lean Six Sigma, Agile methodologies, and data-driven decision-making, facilitating continuous improvement through value stream mapping and Kaizen workshops. Recognized for strong communication skills that engage senior executives and foster collaboration across teams.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Business Consultant
County of Los Angeles
10.2023 - Current
- Advised senior management on a sustainable Lean process improvement strategy, leading to increased standardization and efficiency across operational workflows
- Developed a standardized, sustainable methodology for process documentation and process improvement based on BPMN 2.0, and built tools to support this methodology using VBA for Excel and VBA for Visio
- Elicited requirements for configuration of planned Enterprise Service Management System with a focus on automation and process efficiency
- Trained section managers, project managers and SMEs on service design and design thinking approaches
- Led value stream mapping (current and future state) and customer journey mapping workshops
Enterprise Agile Coach
Elevance Health
09.2022 - 06.2023
- Advised senior leadership on Agile transformation strategy to enhance collaboration, delivery speed, and business agility
- Served as coach for Agile transformation across multiple business units with 500+ team members
- Facilitated retrospectives to conduct root cause analysis and prioritize improvements
- Led value stream mapping workshops to identify waste and build a culture of continuous improvement
Business Process Consultant Lead
Kaiser Permanente
08.2021 - 09.2022
- Spearheaded process optimization efforts for National Sales Services, including process definition for the consolidation of 49 pricing and quoting systems into a single platform
- Developed Organizational Change Management playbook to standardize a change management strategy for both Agile and waterfall programs
- Mapped current-state and future-state processes and workflows and established baseline metrics
Consultant
Speridian Technologies
10.2020 - 08.2021
- Managed process improvement projects for clients in multiple verticals, applying DMAIC and Lean tools
- Supervised customization and implementation of warehouse management system, including development of KPIs, configuration of PowerBI dashboards, and optimization of JIT inventory policies
- Led implementation of test automation framework and integration of testing tools with DevOps pipeline
- Directed organizational change management efforts, based on Jason Little’s Lean Change Management approach, for clients beginning their digital transformation journey
Agile Coach
Tata Consultancy Services
07.2019 - 10.2020
- Helped drive adoption of Agile and DevOps principles as part of Enterprise Digital Transformation initiatives for multiple clients, including Farmers Insurance, Hyundai Capital America, and Southern California Edison
- Facilitated value stream mapping workshops to help stakeholders understand the flow of value to the end user and organize the work around that flow
- Served as Scrum Master for globally distributed GridMod, DevOps, RPA and Cloud (Azure) teams in Service Management & Operations supporting the T&D application portfolio in SCE, including automation of predictive maintenance for electric grid assets
- Coached Agile teams toward improved performance by promoting a value delivery mindset and a sense of shared purpose and commitment
- Guided teams in adoption of Kanban methodology designed to optimize flow, reduce cycle times, and minimize work-in-progress
Process Improvement Project Manager
Shimadzu Medical Systems
12.2017 - 05.2019
- Managed company-wide process improvement initiatives, applying Lean tools such as value stream mapping and kaizen to drive operational excellence
- Worked with marketing team and sales channel partners to implement Salesforce Online, Salesforce Einstein, and Salesforce CPQ and to effectively leverage Tableau for data visualization
- Initiated quality management system (QMS) with the goal of achieving ISO 9001:2015 certification
- Led implementation of warehouse RFID system, improving supply chain visibility and reducing cycle count times by 75%
- Implemented project management best practices, including a proactive approach to risk management
Process Improvement Analyst
Gemalto
01.2016 - 12.2017
- Facilitated the creation of a Project Management Office for a manufacturer of biometric solutions focused on law enforcement and border control
- Redesigned project dashboards and reports, using Power BI, to align metrics with strategic business objectives and provide improved visibility to senior management
- Mentored operations and service teams in Lean practices for continuous improvement and value delivery
- Audited historical project data and recommended specific actions to improve initial effort estimates by >25%
Product Owner/UX Designer
nMetric LLC
04.2011 - 01.2016
- Subject matter expert for development of ERP module designed to provide 'smart scheduling' functionality to optimize manufacturing workflows
- Designed and wireframed user interface in Balsamiq, emphasizing simplicity and consistency
- Maintained the product backlog for the development team, serving as the voice of the customer
- Created product roadmap for four major releases of ERP scheduling module architected to optimize manufacturing workflows
- Collaborated with the dev team and business stakeholders to create and refine product backlog items
- Inspected product progress and incorporated customer feedback to maximize the value of the product
Freelance Project Manager/UX Designer
DEF Strategic Creative
05.2002 - 04.2011
- Managed projects for clients including Symantec, Hyundai, Sony Pictures Entertainment, Keynote Systems
- Used design thinking techniques and principles to tailor both content and presentation to the communication preferences and information needs of the target audience
- As project manager on enterprise-level projects, applied change management principles to understand stakeholder needs and identify and mitigate risks to adoption
- Prepared high-level cost-benefit analyses to demonstrate ROI
- Supervised team of designers and developers on complex website development projects
Education
MBA -
University of Illinois at Urbana-Champaign
12.2024
M.S. - Information Technology
California State University, Fullerton
B.A. - English
University of California, Los Angeles
Skills
Process Improvement: Lean Six Sigma (Black Belt), DMAIC, Kaizen, Value Stream Mapping, Root Cause Analysis, FMEA, 5S, PDCA, Process Automation
Data-Driven Decision Making: OKRs, KPIs, Power BI, Tableau, SQL, Data Visualization, Flow Metrics, Statistical Analysis
Agile & Change Management: Agile Transformation, SAFe 60, Scrum, Kanban, Lean Portfolio Management, Prosci ADKAR, Organizational Change Management (CCMP), ITIL 4, Jira, Jira Align, Confluence
Leadership & Facilitation: Executive Coaching, Stakeholder Engagement, Cross-Functional Collaboration, Workshop Facilitation (Kaizen, Value Stream Mapping, Design Thinking, Customer Journey Mapping, Liberating Structures), Training & Development
Certification
- Lean Six Sigma Black Belt (IASSC)
- Manager of Quality/Organizational Excellence (ASQ)
- Project Management Professional (PMP)
- Agile Certified Practitioner (PMI-ACP)
- Certified Change Management Professional (CCMP)
- IBM Enterprise Design Thinking Co-Creator
- ITIL 4 Strategist
- Prosci Certified Change Practitioner
- Certified Scrum Master (CSM)
- Professional Scrum Master II (PSM II)
- Professional Scrum Product Owner II (PSPO II)
- SAFe 6 Practice Consultant (SPC)
Activities
- Association of Change Management Professionals (ACMP), 2019 – present, Los Angeles Section Chair, Southern California Chapter, Facilitator, Agile Change Management Discussion Forum, Volunteer, Digital Learning & Collaboration Committee
- American Society for Quality, 2009 – present, Proposal Evaluator, Lean Six Sigma Conference 2025, Workshop Facilitator, Lean Six Sigma Conference 2024: 'Train to Sustain: A Continuous Reinforcement Workshop for Lean Transformations', Speaker, Lean Six Sigma Conference 2023: 'The Key to Sustainable Lean Transformation: More Leadership from More People', Speaker, Lean Six Sigma Conference 2022: 'Agility, Complexity, and Culture Change: The People Side of Lean Transformation', Speaker, Quality 4.0 Conference 2022: 'Ask Not What Technology Can Do for You: The Role of the Quality Practitioner in Leading Digital Transformation'
- Toastmasters International, 2010 – 2012, Area Governor for District One (President’s Distinguished Area), VP Education, Westside Toastmasters
Timeline
Senior Business Consultant
County of Los Angeles
10.2023 - Current
Enterprise Agile Coach
Elevance Health
09.2022 - 06.2023
Business Process Consultant Lead
Kaiser Permanente
08.2021 - 09.2022
Consultant
Speridian Technologies
10.2020 - 08.2021
Agile Coach
Tata Consultancy Services
07.2019 - 10.2020
Process Improvement Project Manager
Shimadzu Medical Systems
12.2017 - 05.2019
Process Improvement Analyst
Gemalto
01.2016 - 12.2017
Product Owner/UX Designer
nMetric LLC
04.2011 - 01.2016
Freelance Project Manager/UX Designer
DEF Strategic Creative
05.2002 - 04.2011
MBA -
University of Illinois at Urbana-Champaign
M.S. - Information Technology
California State University, Fullerton
B.A. - English
University of California, Los Angeles
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